Step-by-step Google Apps domain setup

How to set up Google Apps

Setting up Google Apps for your domain is easy. We'll guide you through the process.


1. Sign up with Google Apps

2. Create an administrator account

3. Verify domain ownership 1/3

4. Verify domain ownership 2/3

6. Verify domain ownership 3/3 (Domain name provider method)

Google Apps verify domain using TXT DNS record


8. Enter the verification record in your iwantmyname dashboard

 

Google Apps setup iwantmyname


9. Activate email 1/2

10. Activate email 2/2

Setting up Squarespace and Google Apps

Using Squarespace for your website and Google Apps for your email with your domain name is a popular setup. There are several steps to getting everything set up, and the key parts to be aware of:
  • adding the right DNS records to connect your domain to Squarequare and to Google Apps
  • verifying your domain in your Squarespace and Google accounts
  • adding your domain in your Squarespace and Google accounts.
For most users, Google Apps cost $5USD per user per month. This is a separate cost from your domain registration or Squarespace account.

To sign up for Google Apps from your Squarespace account you must have a paid Squarespace 7 site. (It won't work from Squarespace 5 or free sites.) You must also reside in one of the countries listed in the drop-down list one the Squarespace Google Apps signup page.

Or you can set up Google Apps separately using your iwantmyname dashboard, instead of through your Squarespace account. Squarespace provides more information on this support page:

https://support.squarespace.com/hc/en-us/articles/206541917-Google-Apps-and-Squarespace-Getting-started

To set up Squarespace in your iwantmyname dashboard, once you have registered a domain with iwantmyname, you can use our one-click Marketplace setup to add the DNS records you need. First, you will need to get the Squarespace verification code from your account there. Here are instructions to do that:

https://support.squarespace.com/hc/en-us/articles/206541797

Then you will take that code, login to your iwantmyname account, and paste it in the required field on that page, then install the DNS records you need to connect your domain to Squarespace:

https://iwantmyname.com/dashboard/apps/setup/Squarespace/

After that, you will go back to your Squarespace account and complete verification. Further instructions to do that are on the support page linked above.

Then, you will set up your Google Apps account. You will need to get a verification code there, too. Here is our Google Apps setup guide. Information about getting the verification code is down around step 6:

https://help.iwantmyname.com/customer/portal/articles/1423880

Once you have completed the instructions and have that verification code, you will login to your iwantmyname account and go to this page, paste the code in the required field, then install the DNS records you need to connect your domain to Google Apps:

https://iwantmyname.com/dashboard/apps/setup/Google%20Apps/

After that, you will go back to your Google Apps account and complete verification. Further instructions to do that are in the setup guide linked above down around step 9.

Note that if you can't verify your Squarespace or Google Apps accounts right away after adding the DNS records and verification code, give it an hour or two so the records have a bit more time to propagate, then try again. If you have any further trouble, please let us know.

G Suite: I cannot access any subdomains, e.g. mail.domainname.com

If you want to access G Suite email, calendar, docs at the respective subdomains, e.g. mail.yourdomain.com or calendar.google.com, you need to add this in your G Suite dashboard: 

https://www.google.com/a/cpanel/REPLACE_WITH_YOUR_DOMAIN.COM/CustomUrl

Why should I choose iwantmyname?

We believe that any person, organization or company should have complete control over their web address. You should be able to own it, use it the way you want and move it if necessary. This can all be achieved by registering a domain name with the right registrar.

Read more about our domain management ethics on our About page.

We make the process of finding, purchasing and managing a domain name easy, and we help you to link your domains to the best hosted services on the web.

Until now, the domain buying and setup experience has been far too difficult, confusing and non-transparent. Consequently, we have set out to create a much better domain management service in order to make it simple to find, register and configure domains.
 

Here's a quick overview what you can expect at iwantmyname:
 


Read more about us and what other customers are saying.

How are you different from other domain registrars?

iwantmyname is a domain registrar that ONLY offers domain registration and management. We focus on what we're good at, and partner with others who focus on what they're good to provide you with the broadest range of options.

That enables us to focus on and deliver the best customer experience for registering and managing your domains.

Domain registrars in general are not known for great user experience and we're all about changing that. We make it easy to connect your domains to popular web services and apps from the iwantmyname App Marketplace.

We're happy to hear from you and help any time with questions or concerns with your domains, websites, email, account, billing, privacy, or whatever else you need to know.

Who is behind iwantmyname?

iwantmyname was founded in late 2008 by former employees from several ICANN accredited domain registrars. We have many years of knowledge of the domain industry and we know what we're doing with domains. We also know what we don't like about the industry, and what we think should be done differently.

We have expanded our team and expertise globally, to give us even greater strengths in development, design, content, support, and overall customer experience.

Find out more about the people behind iwantmyname.

Is my data secure with you?

Absolutely. We don't sell or share your data with anyone, and we have implemented the best possible security standards on our systems.

Our company is fully compliant to the PCI (Payment Card Industry) security standard for handling, processing and storing credit card data.

We don't store any data that isn't required. We provide a free WHOIS privacy service at registration by default (for all domains where it's supported), and we also don't do front running with your domain search terms or sell your expiring domains to others.

Ultimately, we're domain owners, too, and we will do everything for our customers' privacy and security that we want for our own customer experiences.

Do you provide web hosting?

We don't provide web or email hosting ourselves. It's a big deal to do that well and offer great experience for customers. Our focus is on domain registration and management, so we've partnered with some great folks for hosting options.

The two partners we recommend for web hosting are here: https://iwantmyname.com/features/domains/web-hosting

Digital Ocean is a great choice for developers and the more technically inclined, and Bluehost is excellent for pretty much anyone. You can't go wrong either way, though you're always welcome to use any web hosting provider you choose.

If you have specific questions about hosting, need help setting it up, or need a more personalized suggestion, feel free to contact us via our support page and we'll do our best to get everything sorted out.

How does the domain registration process work?

We make the registration process as easy and painless as possible. No frills, no tricks, no upsells, just domains for all!

Our website has a big search box that you can't miss. Just type in the domain you're interested in and go.

You can type the domain and extension, like mydomain.com, mydomain.de, or mydomain.pizza, or just type mydomain. The search will return a list of options. Any results with a green smiley face are available to register. Any results showing a grey sad face are not available. (Those domains are already registered, reserved by the registry, etc.)

Once you submit an order via our website, our system will submit the billing transaction to the credit card saved on your account.

Most domains are registered instantly at the respective registry. Our domain management service acts as an agent between you (the domain owner), our registrar, and each domain name registry. A registry is the entity that ultimately holds your domain name, e.g. VeriSign for .COM or Denic for .DE in Germany.

Once the order and billing have successfully completed, our system will email you a notification and receipt. The domain will also show up in your dashboard, and you can begin any setup right away.

Some registries do not approve registrations right away, so you might see your domain with a "pending" status and can't do setup yet. Typically this is resolved within 48 hours, and the registry will update the domain to "active" status. (There will be a notification in your dashboard about what's going on.)

If there's any issue with your registration, you'll be emailed a notification about that, too. For example, credit card declined, registry outage, etc.

If you have any trouble or aren't sure of your domain registration status, just let us know and we can check it out.

Can I register a domain from my phone?

You certainly can. We've updated our site and mobile experience (and we're working on something even more responsive), so we no longer have a separate iPhone app.

To register a domain using your phone (any smartphone) it's the same process and just as secure as registering from your computer. Just go to iwantmyname.com and enter the domain you're looking for in the search box to get started.

If you have any questions about completing a mobile registration, just let us know.

Will there be any downtime during a transfer?

There might be, depending on how the domain is transfered. Downtime can be prevented, though, so read on!

Some registrars enable you to manually approve and complete a transfer right away after it's confirmed, so you should check with them if they offer that function before initiating the transfer. If they do, downtime isn't really a concern, and the transfer should be completed within minutes.

If your old registrar does not offer that function, transfers will complete automatically in 5-7 days, and there will be some downtime. There are ways to prevent that, though, which you will need to start with before proceeding with the transfer. Our guide to preventing downtime is here.

And of course if you have any questions, just let us know.

Please note that we do NOT automatically change any domain's nameservers once it's transferred, so all domains arrive in our system with the nameservers they had prior to transfer. If you are planning to continue using the same hosting as before the transfer, and that hosting account remains active, it will continue to work once the domain is transferred into our system.

Note that if you are planning to continue to use external hosting (nameservers other than ours), then any DNS records will needed to be added in your web hosting account, not in our dashboard. Using external nameservers deactivates our DNS management.

If you are changing web hosts, you will need to update the nameservers in your dashboard to the new host's. To do that, click on update nameservers on the domain's page in your dashboard.

If you had DNS settings at your old registrar that you still want to use, you will need to migrate them and set those up in your iwantmyname dashboard. First, update the nameservers to ours (click on update nameservers on your domain's page), then back on the domain's main page, click on manage DNS records to access the page where you can update the DNS records.

If you are planning to use a service or platform that provides the hosting (like Squarespace, Big Cartel, Tumblr, etc.) then you will update the nameservers to ours from the drop-down list on that same nameserver update page (click on update nameservers on your domain's page in your dashboard).

Alternatively, if you would like us to manage the whole transfer process for you, check out our managed domain transfer service.

Why is my site forwarded to www.domainname.com?

We would love to be able to offer CNAME records on the root domain, but using a CNAME in this way breaks RFC compliance and can result in DNS records not resolving.

So the way that the records for many services and platforms are set up, and what we do in our dashboard, is automatically forward the root domain "domainname.com" to "www.domainname.com" for services and sites that require a CNAME record.

The CNAME record points to the www variant of the domain, and the forwarding A record points to the root domain. Visitors to the website will be able to reach it using either version.

Note that this does not apply to DNS setups that only use two A records for the root domain and www variant or have setups without a CNAME record.

How do I add a CNAME DNS record?

You will need to login to your iwantmyname account, and then in your dashboard click on the domain name for which you would like to add the CNAME record. On the next page, click on manage DNS records to go to the DNS dashboard.
 

  1. Add the subdomain in the Hostname field, e.g. www, blog, etc. The Hostname has to be a subdomain. A CNAME record can't be setup for the root domain.
     
  2. Choose CNAME from the Type drop-down menu.
     
  3. Enter the CNAME Value, e.g. web.me.com, ghs.google.com, zmverify.zoho.com, etc. The CNAME value needs to be a full domain name and can't be an IP address or @.
     
  4. Click the blue add button to update the DNS zone. The new CNAME record will be displayed below in your list of DNS records for the domain.
     
  5. Click on the green Save DNS Settings button to save the changes and ensure that the DNS update is transmitted to our DNS server.

Note that you can't add two CNAME records pointing to exactly the same place. If you try you will see an error message and the attempted update will not save. All CNAME records have to point to a different subdomain.

If you have questions or need any help, just let us know.



iwantmyname DNS CNAME Setup


 

I want to set up email but only have an IP address for the mail server

MX records cannot point to an IP address, but there is a way to work around that. Read on!

If you only have an IP address for your mail server, you will need to do a two-part setup to get things working.

First, create and save an A record for a subdomain (e.g. mail.mydomain.com) pointing to the IP address you have. The subdomain will go in the Hostname field, and you can leave TTL as is.

create subdomain A record for mail server IP address

Then create an MX record for the newly created subdomain, e.g. mail.mydomain.com. If you haven't been provided with a Priority number, use 10. TTL can be left as is.

create MX record for new mail subdomain


For each of the records, click the blue add button to add them to the zone and your list of DNS records for the domain, and then click the green Save DNS Settings button to save the changes.

saved A and MX records

How do I add an A DNS record?

You will need to login to your iwantmyname account, and then in your dashboard click on the domain name for which you would like to add the A record. On the next page, click on manage DNS records to go to the DNS dashboard.
 

1. Leave the Hostname field empty if you are adding the A record for the root/naked domain (i.e. mydomain.com). Or, add a subdomain in the Hostname field, e.g. www, blog, etc. if you are setting up the A records for a subdomain (e.g. blog.mydomain.com).
 

2. Choose A from the record Type drop-down menu.
 

3. Enter the IP address for the DNS value in the Value field. (Value must be an IP address.)
 

4. You can leave the TTL field as is.


5. Click on the blue add button to add the record to your list of DNS records and update the zone.


6. Click on the green Save DNS Settings button to save the new settings.


Note that domains can have multiple A records on the root domain or on subdomains, unlike CNAME records.

add A record in dashboard

How do I add MX DNS records for email?

You will need to login to your iwantmyname account, and then in your dashboard click on the domain name for which you would like to add the MX records. On the next page, click on manage DNS records to go to the DNS dashboard.
 

1. Leave the Hostname field empty if you are setting up email and creating email addresses for the root domain, e.g. info@mybusiness.com. If you are setting up email for a subdomain, add the subdomain in the Hostname field, e.g. help@support.mybusiness.com.

2. Choose MX from the Type drop-down menu. This will cause the Priority field to appear. Enter the priority / preference number. Note that 0 (zero) cannot be used. If your email hosting provider has instructed you to use 0, use 1 instead.

3. Enter the MX record DNS value, e.g. ASPMX.L.GOOGLE.COM or mx2.zoho.com in the Value field. You will likely have instructions to add multiple MX records, and each one will have to be slightly different.

4. You can leave the TTL field as is.

5. Click the blue add button to add the MX record to the domain's zone. It will appear in the list of DNS records for your domain.

6. Click the green Save DNS Settings button to save the new settings.


Add DNS MX records in dashboard

Note: many email hosting providers give instructions to add quite a few DNS records to set up email. We have one-click installs for many of these providers, like G Suite, Zoho, or FastMail so you don't have to type everything in manually.

Check out our App Marketplace for the full selection of email hosting provider installs.

How do I add an SRV DNS record?

Adding an SRV record can look tricky, but it's easier to manage if you break down the parts. Read on!

You will need to login to your iwantmyname account, and then in your dashboard click on the domain name for which you would like to add the SRV record. On the next page, click on manage DNS records to go to the DNS dashboard.
 

1. Add the value provided in the Hostname field. It will likely look somewhat different from a subdomain or other values used for other records.

2. Choose SRV from the Type drop-down menu. That will make the Priority field appear. Enter the Priority number provided. This number cannot be 0 (zero). If you have been instructed to use 0, use 1.

3. The Value field must contain three pieces of information, each typically separated by a space: the weight, port, and target, e.g. 0 5269 xmpp-server.l.google.com.


SEV record setup

SRV record setup





If you are not sure about the syntax of your SRV record instructions, just let us know. We're happy to help.

Also, to make adding these records easier, if you are using G Suite, our one-click G Suite setup will automatically add the necessary Google XMPP service records for you.

We also have full instructions to help with setting up Microsoft Office 365 in our Office 365 setup guide.

How do I create a subdomain, e.g. blog.example.com?

To be clear, a subdomain and a page are different things. The name of a page shows up at the end (to the right) of a domain name, after the TLD or extension, e.g. mydomain.com/blog -- "blog" is the name of the page.

A subdomain shows up at the beginning (to the left) of a root/naked domain, e.g. blog.mydomain.com -- "blog" is the subdomain.

You can create subdomains in your iwantmyname dashboard but you cannot create pages in the dashboard. Pages are created in your hosting account, whether that's in WordPress or Squarespace or another service/platform.

You can add subdomains, e.g. blog.mydomain.com in two ways in your iwantmyname account.
 

1. Via the DNS manager (manually)

When logged in to your iwantmyname account and in the DNS dashboard for the domain, you will enter the desired subdomain, e.g. blog, in the Hostname field. Then you can add the rest of the information for the type of record you are adding (A, CNAME, MX record, etc.)

Then click on the blue add button to add the record to the domain's zone and make it appear in the list of DNS records for the domain. Then click on Save DNS Settings to save the changes.

add subdomain in dashboard
 

2. Using the 1-click app setup (recommended)

You can easily add services from our App Marketplace to either a root/naked domain or a subdomain using our one-click installs.

In the following example, we will add Tumblr on the subdomain blog, so the blog.mydomain.com would now point to a Tumblr site.

You can search for the one-click install you want from your domain dashboard, or you can click on the service you want to install from the App Marketplace.

Once you are on the service install page (in this case Tumblr), ensure you have signed up for an account with the service/platform (e.g. Tumblr) if you don't already have one.

Click on or add a subdomain, then enter the subdomain name you want to use in the field that appears (e.g. blog).

Then click on the green Install button to add the DNS records you need for that subdomain. Once the page refreshes, if you look in your domain's dashboard you will see the correct DNS records listed.

one-click setup for subdomain
 

How long do DNS updates take?

All updates made in our DNS manager are performed instantly in real-time. However, it can take from a few minutes to 48 hours for DNS records to fully propagate beyond our system and around the internet.

You can check how propagation of the DNS records is coming along using this tool: Global DNS Propagation Checker

Depending on your local Internet Service Provider (ISP) or your browser settings, some DNS records might be cached. If you can see the correct DNS records, e.g. A, CNAME, MX, etc. entry using the DNS propagation checker but cannot access the website, please wait a bit longer, try clearing your browser cache, or try to access the web address from a different browser or Internet connection, e.g. on your mobile phone.

Please note: Newly registered domain names can take up to 24 hours to resolve. Most common TLDs, such as .COM, .NET, .ORG, or new ones like .PIZZA or .PHOTOS will start resolving pretty much instantly.

Some ccTLDs, e.g. .IO, .AC, or .SH can take longer to resolve, so we recommend giving it a bit more time before checking.

What are the FTP details for uploading my website?

We do not offer web hosting services at iwantmyname, so we can't provide a website login, FTP, SQL, or similar services for uploading website software, code, etc.

You will need to set up a web hosting account, and there you will be able to upload your website content. In your iwantmyname dashboard, you will either point your domain to a dedicated server in our DNS manager, or you will add the hosting provider's nameservers.

To update nameservers, when logged in and in your dashboard, click on update nameservers for the domain you want to connect to your website, and on the next page, you will delete all of our nameservers showing, and replace them with the nameservers for your chosen web hosting provider. Save the settings, and you're all set.

After that, aside from uploads, any DNS additions or changes will be done in your hosting account control panel, as our DNS management is deactivated when external hosting nameservers are in place.

Note that you would also need to have external hosting in place to use DNSSEC or for an SSL certificate.

You can see our recommended web hosting partners here, or you are welcome to use any hosting service you prefer.

How can I use WordPress with my domain?

Depending on which type of WordPress you are using, there are several ways to set it up with your domain. Read on to find the one that's right for you!
 

1. Self-hosted WordPress (you downloaded software from wordpress.org)

You will need a web hosting account where you will upload the WordPress software and any other software or code you want to use with your site. iwantmyname does not provide web hosting, but you can see our list of recommend hosting partners here, or you are welcome to use any hosting service you like.

If you use external hosting, most likely you will be changing to their nameservers. Please note that if you change to external nameservers for your domain, any DNS records setup or updates will need to be done in your web hosting account after that, rather than in your iwantmyname dashboard. Using external nameservers deactivates our DNS management.

To update the nameservers to your external web hosting provider, login to your iwantmyname account and then click on the domain name you want to set up. On the next page, click update nameservers.

Click on the Popular Settings drop-down list to check if your hosting provider is there. If so, click on the host's name and it will automatically populate the nameservers you need. Then click the Update Nameservers button to save the new settings.

select nameservers from drop-down list

If your hosting provider isn't in that list, it's most likely because not all customers get the same set of nameservers. You will have to get the hosting provider's nameservers from setup instructions you receive, or ask your web hosting provider for them.

Once you have the hosting provider's nameservers, you will delete all of the four iwantmyname nameservers showing, then enter the nameservers for your hosting provider. You will need at least two, but it's okay if there aren't four like with the iwantmyname nameservers. Once that's done, click the Update Nameservers button to save the new settings.

enter nameservers manually

Note that in a few cases web hosts do offer DNS records to connect your domain in addition to or instead of nameservers. If this is the case for you, you don't need to change the nameservers from the iwantmyname ones.

You can add the required DNS records provided by your web host in your domain dashboard by clicking on the name of the domain you would like to set up, and on the next page in the dashboard, clicking on manage DNS records.

You can then add the records provided (usually A records) and save the settings. You can find specific guides for adding different DNS records in our help centre. After that you can continue using our DNS dashboard (unlike when the nameservers are changed).

 

2. Hosted WordPress (you have an account and manage your website on wordpress.com)

WordPress has instructions for setting up wordpress.com with your domain here: Use a Domain You Already Own (Domain Mapping)

If you are using wordpress.com to host your website, there are two ways to connect it with your domain name: add DNS A records or change the nameservers.

If you prefer to add the A records and not change the nameservers (e.g. if you already have a lot of DNS records set up in your iwantmyname dashboard that you do not want to move), please login to your iwantmyname account and send us a request using our support form, then we can add the correct setup for you.

To change the nameservers, login to your account and go to the update nameservers page as outlined in the instructions above, and click on WordPress.com in the Popular Settings drop-down list to automatically populate the nameservers. Then just click the Update Nameservers button to save the new settings.

Once that is done, any DNS setup or updates for that domain will be done in your WordPress account rather than in your iwantmyname dashboard.

Please note that you will also need the WordPress.com custom domain add-on.

add WordPress.com nameservers from drop-down list
 

3. Other WordPress hosting services

There are additional dedicated WordPress hosting services. You can take a look at those in our App Marketplace.

How can I renew my domain name?

All domains are set to renew automatically by default when you register them.

So if you want to renew your domain, and your credit card details are up to date in your account, you don't have to do anything.

We will also notify you by email 7 (seven) days before the renewal billing is scheduled to be processed. If you don't want to renew you can cancel the renewal during that 7 days.

To check your credit card details, just login to your iwantmyname account and go to the Billing & Payments page.

Our renewal processes are set up to ensure you are notified early if there are any renewal issues, well before your domain(s) is at risk of expiring. If we are unable to bill the credit card on file, we'll notify you via email. (It's important to ensure your account login and notification email addresses are up to date!)

As soon as you receive the successful billing notification email and renewal payment receipt, everything's all set for the domain to renew. (Unless you cancel renewal, of course.)

It's a good idea to add help@support.iwantmyname.com and billing@support.iwantmyname.com to your email account contacts to ensure notifications from us don't get caught in your spam folder.

One thing to be aware of is that domain registration expiry dates update on the date the domain was registered, not when renewal is billed. So if you have paid your renewal, but the date still shows the same year, don't worry. It will update to the following year when the previous expiry date arrives. (Kind of quirky, we know.)

Please also note that as domain expiry/renewal dates are based on the domain's registration date, we can't change them (to set the billing date to a later one, for example).

When will I be billed?

Domain renewals are billed a few weeks before the actual expiry date, in order to give you enough time to resolve any issues (like expired credit cards, missed notifications, etc.) If you have been billed for renewal but don't want to renew the domain, we can usually cancel the renewal for you and process a refund as long as the domain has not yet been renewed at the registry. Just let us know.

I don't want to renew my domain. Can I get a refund?

Customers can cancel renewal of their domains in their dashboards any time, except if the renewal billing has been processed but the domain hasn't been renewed yet at the registry.

Just login, click on the domain name, and on the next page click on "cancel" to the right of "Next Billing".

However, if we have billed the renewal, but the domain has not yet been renewed at the registry, the customer will not be able to cancel renewal themselves.

We can do that for you, but we will need to authenticate you as the account holder for security before we can make any account changes.

To do that, login to your account and send us a quick message from our support form.

We can usually process refunds on unwanted domain renewals for 14 days after the renewal billing. If you're not sure if the refund is possible, feel free to ask.

Once the domain has been renewed at the registry (and the expiry date has updated to the following year), we can no longer process refunds, though we can still help set the domain to expire if needed.

Can I use more than one service/app on the same domain?

Yes, you can point your domain to a website and use it for email, or point multiple subdomain URLs to different websites, etc.
 

Website and email hosting

The most common combination is to have a website (or blog, portfolio, online store, etc.) and email service, e.g. Squarespace and G Suite. Adding email hosting to your domain will not affect any website hosting settings, i.e. the required A, CNAME, MX, etc. DNS records.

You can point both a website and email service to the root domain as long as there are not duplicate records. For example, if you set up your website for the root domain with an A record and a CNAME record, you can then add an email service that has MX and TXT records. That's fine, because they are all different.

Below is what the DNS records for a Squarespace and G Suite install would look like. Lots of records, but they all work together just fine.

All of our App Marketplace one-click installs for email hosting providers work with our partnered website services. If you are not sure if the setup you want to use might cause a problem, just let us know. We're happy to help.


Squarespace and G Suite install
 


Website and blog using subdomains (or portfolio, or online store, etc.)

If you have a website for your main domain, e.g. (www.)exampledomain.com and want to add a blog service such as Tumblr or Squarespace, you need to work with subdomains, e.g. blog.exampledomain.com.

Note that exampledomain.com/blog is a page, not a subdomain, and you can't set that up in your iwantmyname dashboard. You would need to create that page in your account where your website is hosted.

To set up a subdomain with a new platform or service, login to your iwantmyname account, and click on the domain you set to set up in your domains dashboard. From the next page you can use the search field to go to the install page for the service you want, e.g. Tumblr. Or you can click on Setup in the top navigation menu, then click on Apps & Services to find the service in our App Marketplace.

Once you get to the service's install page, click on or add on a subdomain. Then type in the name of the subdomain you want to use in the text box that will appear, e.g. blog, shop, etc. Then click the green Install button to install the records you need to connect the blog.exampledomain.com subdomain to Tumblr.

Note, you will also need to complete setup in your Tumblr account or for whichever service account you are using for your website.

install a subdomain

This is the same setup you would use to set up a portfolio subdomain, for example. Or an online store if you wanted shop.exampledomain.com.

You can add as many subdomains as you like, connected to as many services as needed with your domain.

How can I change my domain?

Once registered, domain names cannot be changed. Upon purchase, the domain is instantaneously registered to you at the registry for a full calendar year/billing cycle. Registries do not enable changes or offer rights of refund on registrations.

If you have a domain name registered that you no longer want, in your dashboard you can set it to expire so that it will not be billed or renewed. On the domain's page, to the right of Next Billing, click the cancel link.

You will need to register the desired domain name separately, and connect it to any website or email services you would like to use.

If you have registered a domain name incorrectly, e.g. with a typo, please let us know and we will see if we can help.

How can I enable two-factor authentication?

Two-factor (two-step, 2FA, etc.) authentication is an optional but recommended security feature that protects your iwantmyname account by requiring an additional security code to login.

There are several recommendations in these instructions. Please read them carefully, as they will help to ensure that Authy gets set up correctly and that you retain access to your Authy and iwantmyname accounts.

From the top navigation menu in your dashboard, Authy can be activated in your account settings under Account > Login & Security. Authy provides a free service that offers mobile apps for iPhone and Android, as well as browser plugins, to generate the security codes.

We strongly recommend signing up for Authy first, then setting up two-factor authentication in your iwantmyname account.


DO NOT use a land-line or VOIP phone number to set up your Authy account. You must be able to receive SMS messages.

We also recommend ensuring that you use a mobile phone number for your iwantmyname account contact phone number. This enables us to send an SMS messages as part of authentication if you have an issue with two-factor authentication and need help to access your iwantmyname account.


To enable two-step verification for your account


Go to the Login & Security page in your iwantmyname dashboard when logged in to your iwantmyname account, and enter your mobile phone number.

Enable 2-factor authentication at iwantmyname

You will receive a message from Authy with a link to install their application. The Authy app will also confirm your mobile phone and then text you the PIN to activate it.

Authy Setup

IMPORTANT: Please install Authy before signing out of our system and confirm that iwantmyname is showing up in your Authy account or you risk being locked out of your iwantmyname account.

Please set up backup passwords for your Authy account. If you lose your phone or get a new phone number and don't have a backup password for your devices you may lose access to your account. The authentication process for us to remove two-factor authentication is quite extensive.

Direct Authy download links:

- Authy for iOS (Apple App Store)
- Authy for Android (Google Play Store)
- Authy for BlackBerry (BlackBerry World)
- Authy for Chrome - Mac (Chrome Web Store)
- Authy for Chrome - Windows (Chrome Web Store)
- Authy for Chrome - Linux (Chrome Web Store

Can you add a PTR record for my server?

The quick answer is that unfortunately, no, we can't. Read on for the more specific explanation.

PTR records are DNS records that resolve an IP address to a hostname. This is important to understand as most other DNS records always resolve hostnames to IP addresses or other hostnames.

In order to resolve an IP address to a hostname, the DNS resolver has to resolve the IP address. This happens at the provider of the IP space.

Because we don't provide web hosting we also can't provide you with PTR records. They have to be managed by your hosting provider, and many hosting providers have dedicated DNS interfaces for exactly this purpose.


We offer DNS that resolves hostnames to IP addresses or other hostnames but don't offer DNS that maps IP addresses to hostnames. This is the job of your ISP or hosting provider.

If you set up external hosting, you can update the nameservers for your domain host in your iwantmyname dashboard. Once you login to your account, click on update nameservers on the domain's page you want to set up.

Transfers auth code real-time

The following domain extensions require an auth code for transfer and that will complete within a few minutes after the transfer has been started successfully:
  • ac
  • as
  • be
  • ca
  • ch
  • cm
  • cx
  • cz
  • de
  • eu
  • fm
  • gd
  • gg
  • gl
  • gr
  • gs
  • gy
If you have any questions or need additional help, just let us know.
  • ht
  • im
  • io
  • je
  • li
  • mu
  • nl
  • nu
  • nz
  • pe
  • pt
  • com.sb
  • se
  • sh
  • tl
TLD Auth Code required Additional approval required (e.g. email) Time to transfer (after start or approval if required)
.COM yes    
.CO yes    
.NET yes    
.ORG yes    
.ME yes    
.INFO yes    
.IO yes    
.EU yes    
.ASIA yes    
.US yes    
.CO.UK       
.CO.NZ yes    
.CA      
.AC!      
.AE.ORG  yes    
.AF      
.AG      
.AR.COM  yes    
.AS      
.AT      
.BE yes    
.BIZ yes    
.BR.COM  yes    
.BZ      
.CC      
.CH      
.CM      
.CN.COM yes    
.CX      
.CZ      
.DE yes    
.DK      
.EC      
.ES      
.EU.COM yes    
.FM      
.FR      
.GB.COM  yes    
.GD      
.GG       
.GL      
.GR      
.GS      
.GY      
.HN      
.HT      
.HU      
.IM      
.IN      
.IS      
.IT      
.JE      
.JP      
.JPN.COM yes    
.KR.COM yes    
.LA      
.LC      
.LI      
.MN      
.MOBI      
.MS      
.MU      
.MX      
.NAME      
.NL      
.NO.COM yes    
.NU      
.AC.NZ yes    
.GEEK.NZ yes    
.GEN.NZ yes    
.KIWI.NZ yes    
.MAORI.NZ yes    
.NET.NZ yes    
.ORG.NZ yes    
.SCHOOL.NZ yes    
.PE      
.PM      
.PW      
.QC.COM yes    
.RE      
.SA.COM yes    
.COM.SB      
.SC      
.SE      
.COM.SG      
.SG      
.SH      
.SO      
.SX      
.TC      
.TEL      
.TF      
.TL      
.TV      
.TW      
.ME.UK      
.ORG.UK      
.UK.COM yes    
.US.COM yes    
.UY.COM yes    
.VC      
.VG      
.WF      
.WS      
.YT      
.CO.ZA      
.ZA.COM yes    

How do I connect my domain to a hosting account?

To connect your iwantmyname domain to a hosting account, all you need to do on our end is change your domain's nameservers from ours to those of your desired hosting provider. For this example we'll use Site5 Hosting, but you can use any hosting provider you like.


1. Before you do anything on our end, you will need to add your domain name in your hosting account first. This helps ensure the process goes smoothly once the nameserver changes are made at iwantmyname. Your hosting provider's help section or support people can assist if you are not sure how to do this.

2. Some domain registries (particularly for ccTLDs, the two-letter country code domain extensions) have specific requirements for nameserver setup and provide testing tools, which can be helpful. If you try updating the nameservers and it's not working, this made be the case. Feel free to ask us if you're not sure.

3. Login to your account at iwantmyname and select Manage DNS under Setup in the main navigation drop-down menu. 



4. On the next screen, click on Update nameservers to the right of the domain you want to update.

5. By default, your nameservers will be set to iwantmyname's. With these settings, you can perform one-click installs for any of the apps in our marketplace and update DNS records in our domains dashboard. With external hosting, you will be moving your DNS management to your new host, so any records additions or updates (e.g. A, CNAME, or MX records) will be done in your hosting account as long as you have external nameservers in place.

6. Remember that if you change your nameservers, you need to remove all of the iwantmyname nameservers. (So if your new host only provides two nameservers, be sure to remove the other two iwantmyname nameservers.)

7. Click the drop-down menu labelled Popular settings and select your host. For this example, we're going to select Site5 Hosting. 



If your host is not on the list, select I have my own nameservers... from the list and enter the records provided by your host.

8. Now that your nameservers are changed, click the Update nameservers button to complete the process.

​Once this process has been completed, it often takes a few hours for the nameserver changes be processed. If you are unsure of your nameserver changes, or if they have not updated after 48 hours, please send us a message. We're always here to help.

Domain scams, spam, and privacy concerns

The most common types of scams are:
 
  • domain expiry/renewal scams, which also involve convincing people to transfer the domain to a new registrar
  • search engine submission/SEO scams.

Details on how these scams work, and examples of common offenders, are below. There are also notifications that aren't scams but that can be confusing. We'll provide some information about those, too.


Really important information:

 
  1. We will never send you postal mail to register, renew or transfer a domain.
  2. We will never call you to offer SEO, web development, or other services. (Nor do we work with any partners who will.)
  3. Never, ever send passwords or credit card details via email to us or anyone.
  4. Check the sender address of renewal (or other) notification emails. All our notifications and reminders are sent from an email address ending in '@iwantmyname.com' or '@support.iwantmyname.com'.
  5. Certain domain verification emails will be sent from registrant-verification@ispapi.net, and especially for ccTLDs like .CO.UK or .CA, you may get email from the registries, like Nominet or CIRA.
  6. ICANN checks WHOIS details from time to time, so if you receive a WDRP notice from them, that's legitimate. Read more about that here.
  7. Always make sure you are on the iwantmyname.com website (check in your browser's address bar) before entering any login information.
  8. We've come across more domain scams over the years than you can imagine. Some are really sneaky and look very official. If in doubt, or if you have any questions about your domains, privacy, or security, feel free to ask!


Notifications that are not scams (but that can be confusing)


There are some notifications you may get that are legitimate, and you will need to read them and possibly take action. They're nothing to worry about, though.
 

WDRP Notice

One of them is an WDRP notice, which is from ICANN. All it is meant to do is ensure that domain registrant contact information is up to date. We have an article here that explains WDRP notices, in addition to more about privacy, WHOIS, etc.

If your domain registrant contact information is out of date, just update it in your iwantmyname dashboard (login, go to your dashboard, click on the domain, click on edit contacts on the next page, make the changes, save the new settings). That's it. If it's up to date already, you don't have to do anything.
 

ERRP Notice / Upcoming Domain Renewal Notice

Another notification from ICANN, which is a notice regarding upcoming renewal. It will show "Upcoming Domain Renewals in Approximately a Month". It's also called an ERRP notice. What's confusing about this notification is that it usually arrives after you have already renewed your domain.

This is part of ICANN's policy (they're the internet's governing body) on renewal notifications and schedules. The result is that they impose their own notification schedule onto registrars, even though we have our own, since we're the ones billing and processing renewals. This occasionally results in notifications arriving out of order.

If you were already billed for your domain renewal, as long as it's set to auto-renew, you're all set. If you have any questions about your domain being renewed and safe, just let us know.

Please note that if you receive a second or third ERRP notice, it is likely that there was a problem and your domain has NOT been renewed. Please get in touch with us if this is the case.

The upcoming renewal notice email comes from no-reply@domainrenewals.ispapi.net and looks like this:


ERRP notice email


Unsolicited offers for web development and other services

It is also common to get unsolicited offers for website development or other services after registering a domain. These are not scams, but are usually spammy and unwelcome. You can ignore them.

We don't provide customer information to anyone, but per ICANN policy, registration information is publicly searchable unless a privacy service is in place. As of February 2016, we automatically add WHOIS privacy by default at registration for domain extensions that support it: full list of domain extensions that support WHOIS privacy.

If your domain supports WHOIS privacy but it's not in place yet, you can enable our free WHOIS privacy service to hide your contact information and prevent these people from contacting you.


Expiry / Renewal Scams


These are official-looking renewal notices, sometimes sent by email, sometimes by postal mail. They are very misleading, and try to trick you into believing your domain is expiring and needs to be renewed with them (even though your domain is registered with us).

They convince you to "renew" your domain by transferring it to them, and they charge you very high transfer and renewal fees, plus even more fees to get the domain back by transferring it away from them (which they make incredibly difficult to do).

The important details:
 
  • The notice is not from iwantmyname, ICANN, or a registry as outlined above.
  • It may have arrived by postal mail, which we never send.
  • Renewing domains never involves a transfer. If you're asked to unlock a domain or get an authorization/EPP code, it's a scam.
  • If the "renewal" pricing is a lot more than the registration or previous renewals, it's likely a scam. Our registration and renewal prices are here.
  • The notification can arrive any time, even if you only recently renewed your domain with us. Check any domain's expiry date and next billing date in your dashboard, or ask us. Unless the expiry date is within the next month or two, it's likely a scam.

domain expiry/renewal date



These are some of the common sources of expiry/renewal scams.

Domain SEO Service Registration Corp.

These scammers will "customize" the URL sent to you using your domain name. So you will see something like http://www.mydomaincom.domainsrimatic.com.

The website lists a US address, but the domain registrant and registrar are in China. Also, the contact information lists a contact email address of domainrseo@mail.com. No legitimate company is going to use a free email address like that. Additionally, the website is set up from a very basic template and lacks branding features like a logo, etc.

Their "competitive" rates will be much higher for renewal (and supposed SEO services) than your actual renewal, likely $64.00USD. (Note that our renewal price for a .COM domain is $14.90USD.)

We do not offer SEO services or any other services besides domain registration and DNS management, so domain renewal includes only the price of renewing your domain.

There are legitimate services to help you improve your website, branding, and content. However, they typically do not send you unsolicited mail. Additionally, we are not partnered with any and none that would approach you represent us.

This scam is definitely NOT from one of the legitimate service companies. Those services also don't have anything to do with domain registration or renewal.

Domain Registry of America


If you’ve recently received a domain renewal notice from Domain Registry of America or Domain Registry of Canada in the mail, please be aware that it’s a long-running scam. Domain Services has been becoming increasingly prevalent as well.

Domain Registry of America has been in a number of disputes over the past decade for sending what appears to be official renewal statements, but are really misleading mailers forcing responders to pay extremely high domain transfer and renewal fees.


Internet Domain Name Services

We started seeing these around March 2015. It appears to be based in Canada. They send misleading and fake "Expiration Notices" by mail. The letter they send looks like this.

IDNS letter

Unnamed Email Scam:





​The wording here is very tricky, basically telling you that if you don’t send money, their offer will expire – not your domain – which they’re trying to trick you into transferring.
 

Domain Renewal Group




A domain renewal phishing scam that makes notifications look like they're from ICANN.

You can see some more in this article, including a couple from Australia.


Search Engine Submission / SEO Scams


These scams are most common soon after you register a new domain name, and tend to show up along with offers to build you build a website.

Again, if you registered your domain since February 2016 and your type of domain supports it, WHOIS privacy is already in place by default. You can also enable our free WHOIS privacy service for many types of domains to hide your information and prevent them from contacting you.

Note that occasionally you might receive a spam email despite having WHOIS privacy enabled. We have an article that explains why: I have WHOIS privacy in place. Why am I still receiving spam email? The bottom line, though, is that having WHOIS privacy in place if possible is still the best way to prevent spam.

Most of these scammers contact you via email, but sometimes they make phone calls as well. These people are not affiliated with us in any way.

These offers rely on most people not knowing the complexities of how search engines work. It gets pretty complicated and is changing all the time! These are the most important and misleading points:

  • You do not need to submit your domain/website to search engines. Their "robots" find sites all by themselves.
  • No other company can improve your search rankings by offering services to submit your domain to search engines, especially paid services.
  • You can work with a legitimate web development company or SEO consultant to design your site to be the most user-friendly and easy for search engine 'bots to analyze, but you don't have to. Be careful about hiring, though, as there are a lot of people claiming to do this, and some are scammers.
  • There are no fees to get search engines to detect your site, either to submit it or for "late fees".
  • New websites don't need to be "registered" to be found on the Internet, and there is no expiration date for when you have to do that.
  • If your new website isn't showing up in search results yet, it's not because it hasn't been submitted.

This is an excellent starter guide on how SEO (search engine optimization) and search engines work. Also, feel free to ask us if you have other questions or concerns. Bottom line, the best way to rank really well with search engines is to build a good site with great content that is useful to people.
 

Here are two examples of common search engine submission email:


SEO offer scam






























SEO submission scam email




















 





Chinese Trademark Scams

 

In these scams, a domain owner is contacted about a domain name they own, a supposed potential "trademark conflict" with that domain, and similar domains wanted by a Chinese "client" of the company contacting you.

Typically they try to scare you into purchasing several domains to secure name usage rights/trademark. Usually at inflated prices from some sketchy China-based registrar (not the one your existing domain is registered with, like us).

Two examples are posted below. The second is a screenshot of a similar version. You can see the full exchange on their website if you click on the image. There are obvious similarities. You can ignore and delete any messages like this.

 

Chinese trademark scam email

























 

 

 

alternative Chinese domain scam

How do I set up domain / web forwarding?

Note: forwarding is also known as web forwarding, URL redirect, web redirect, 301 redirect, and other terms.

1. Login to your iwantmyname account. Then, in the main navigation menu, select Setup, then Web Forwarding.



2. The next screen will list all of your domains, with a link to Add Web forwarding. Click on the link for the domain you want to forward to another URL/website.

Add Web forwarding








3. Click the Install Web forwarding button. Note that will forward the root domain (e.g. mysite.com). It will also set up forwarding for www.mysite.com.


4. If you would like to forward a subdomain instead (e.g. blog.mysite.com), click on Create a subdomain for Web forwarding, then enter the subdomain name into the text field provided before clicking the Install Web forwarding button.

Add subdomain web forwarding
5. In the From field, if you're forwarding the entire domain (root domain, e.g. mysite.com), just leave that blank.

From and To - root





If you are forwarding a specific page, then enter the page name instead (e.g. mysite.com/blog).

From and To - sub





6. In the To field, either enter the root domain of the site of the site you're forwarding to (e.g. mysite.com), or, if you're forwarding to a specific page, then enter the page name instead (e.g. mysite.com/blog or facebook.com/mypage).

You can also forward from a subpage to a root domain (mysite.com/blog to newdomain.com), or from a root domain to a subpage (newdomain.com to mysite.com/blog).

7. When you have entered the From and To information, click the add button to finish. This will add our forwarding records in your domain's dashboard setup, and save the specific URLs you've specified.

forwarding A records










It does take a bit of time for new settings to propagate, but the forwarding should start working fairly quickly. Note that if you are changing an existing setup, you may need to clear your browser cache or wait for cached settings to expire before the forwarding will start working for you.

Note: iwantmyname web forwarding will only work if you're using the iwantmyname nameservers. If you are using external nameservers, you will need to set up web forwarding and any other DNS records in your web hosting account rather than in our dashboard.


Cloaked/Masked domain redirection


Cloaked/masked domain redirection is not recommended due to a number potential issues. Please refer to this article for an in-depth explanation.

In short: "Don't waste the value that having your own domain name gives to your site by using web redirection for your domain name. Even configured optimally, you will still lose many things, including the portability of your website, the inbound links and its search engine ranking."

However, if you are in a situation that requires cloaked/masked domains, please send us a request and we can install it manually.

How do I set up G Suite with my domain?

Connecting your domain to your G Suite account will require some setup both in your iwantmyname dashboard and your G Suite account.

1. To start, login to your G Suite account and click on Get Started.





2. Fill out all required information on the following three pages, and make sure to click Use a domain name I have already purchased in Step 2.




3. Now you will be on your G Suite homepage, so the next step is to verify your domain. Click the "Choose a different method" button at the bottom of the page:





Now, choose  Add a domain host record (TXT or CNAME):
 



4. Open another browser window (keeping the first one open as well) and sign in to your iwantmyname account. Click Setup in the main navigation menu, then click Apps & Services.





5. Next, select G Suite from the main list below, or select Email in the side menu and then select G Suite on the next page.





6. Once you're on the G Suite install screen, you will need a Google Verification Code to continue.





7. Return to your Google browser window. Verify that you've signed into your iwantmyname account.




8. On the next page, you'll find your Google Verification Code under Create a new TXT record. Copy the full code, including the "google-site-verification=" part and the string of numbers and letters.





Go back to your iwantmyname window, enter the code, then select Install G Suite.




You'll see a blue Finished! message to let you know that the records have been added.




9. In your G Suite account, verify that you've added the TXT verification record and click the Verify domain and set up email  button. Note that it can take up to a couple of hours for the new DNS records to propagate enough for Google to detect them.





Once the verification has been finished, this page will come up:





You have now successfully verified your domain with your G Suite account. The rest of the records setup you need (like MX records for email) is already done in your iwantmyname dashboard. You can now finish any further setup in your G Suite account.
 

What is a gTLD?

gTLD stands for generic Top-Level Domain. It's a category of domain extensions maintained by the Internet Assigned Numbers Authority (IANA) to classify the Internet, and for the most part, how gTLDs are registered and managed is consistent, regardless of which specific gTLD you have.

These are different from ccTLDs (two-letter country code Top-Level Domains). gTLDs are made up of generic terms that don't have a specific country designation. For ccTLDs, each country registry can set its own policies, processes, and prices, so they can be very different from gTLDs and from other ccTLDs.

Historically, the most common gTLDs have been .COM, .INFO, .NET and .ORG, but the Internet Corporation for Assigned Names and Numbers (ICANN) is currently delegating hundreds of new gTLDs, everything from .BLOG and .APP to .BEER and .PHOTOS.

Many in the industry have been calling these new domain extensions nTLDs (new Top-Level Domains). While not a true classification, most will identify nTLDs as any of the hundreds of new gTLDs that started being released in 2014.

If you're interested in reading more about gTLDs, here are some handy links:

What is a ccTLD?

ccTLD stands for country code Top-Level Domain, and is a category of domain extensions maintained by the Internet Assigned Numbers Authority (IANA) to classify the Internet.

Unlike gTLDs (generic Top-Level Domains) like .COM, .BEER, or .PHOTOS, ccTLDs are all two letters long, and are all related to countries or independent geographic regions, e.g. .CA for Canada, .NZ for New Zealand, or .DE for Germany (Deutschland).

While gTLDs have consistent policies governing them, and a gTLD registry usually manages many gTLDs, nearly all ccTLDs are governed by their own country-based registry, which sets its own prices, processes, and policies. This is why the registration information and fees, transfer process, and other functions for a ccTLD domain can be very different from your other domains.

Because many ccTLDs are made up of common endings to words, a few ccTLDs have become popular for domain hacks.

Here are some examples of ccTLDs that can creatively be used for domain hacks:
  • .es (Spain): mak.es, bak.es, flak.es, cak.es, tak.es, cod.es, dat.es, pag.es, pi.es, stor.es, smor.es (yum), veggi.es, whistl.es, [YOURNAME]lik.es
  • .is (Iceland): chris.is/moving, mike.is/blogging, soccer.is/awesome, domainhacking.is/exciting
  • .io (British Indian Ocean Territory): rad.io, pat.io, tr.io, rat.io, aud.io, cheer.io, portfol.io, scenar.io, card.io
  • .ch (Switzerland): ea.ch, ou.ch, mu.ch, hun.ch, bun.ch, lun.ch, bot.ch, por.ch, rea.ch, psy.ch, quen.ch, stit.ch, retou.ch, overmat.ch, workben.ch, laun.ch, ostri.ch
  • .se (Sweden): adverti.se, wheelhou.se, hor.se, despi.se, disea.se, presi.se, verbo.se, brui.se, grea.se, impo.se, mous.se, prai.se, revi.se, cau.se, cha.se
If you're interested in reading more about the subject, here are some handy links:

What are sunrise and landrush periods?

Sunrise and Landrush are two separate events/periods of time relating to the delegation and launch of a domain extension (TLD). Both take place before the public launch of a TLD (when anyone can register a domain with the new TLD). There are financial or legal considerations for both.


Sunrise Period


Before a new TLD is released to the general public, some registries offer a "sunrise period", which allows brand and trademark owners to register their domains first.

The goal here is to prevent someone from registering a domain like iwantmyname.TLD before we get the chance. This helps prevent trademark violations and other legal issues after the launch.

For more information about sunrise periods, here's a helpful link:
 


Landrush Period


After a sunrise period, the landrush period gives people the chance to buy domains before the general public, but often for a premium cost.

The people or companies who participate in the landrush period don't necessarily have any specific rights to domains with the new TLD (like trademark). They're just willing to pay extra for a better chance of securing their desired domain name(s).

Note that at iwantmyname we do not participate in sunrise or landrush periods and while for new TLDs that we carry we do offer pre-orders before launch, pre-orders are only processed during the public launch of the TLD, so customers don't have any priority access to new TLD domains or guarantee of securing the registration.

What is a domain hack?

In the early days of domain registration (the dark times before the new generic top-level domains (gTLDs) were launched), it could be quite hard to find a domain that was both short and memorable.

Many of the good .COM domain names were taken, as were the more common words and phrases in various country code top-level domains (ccTLDs) like .CO.UK and .CA. So what do people commonly do when there’s a shortage of something that’s in demand? They get creative.
 

The idea of a domain hack is to take a word, phrase, or brand, like iwantmyname, and use the domain extension as part of the word. So instead of iwantmyname.com, a domain hacker would go with iwantmyna.me (using the .ME TLD) or iwantmy.name (using the .NAME TLD).

For much more information, check out our guide: Everything you need to know about domain hacks​

How do I verify my contact details?

When you register a new domain, transfer an existing domain, or change the registrant (owner) details for a registered domain you will receive an additional email from registrant-verification@ispapi.net with an activation link to verify the new information.

Note that there are a few TLDs that don't require verification, but all gTLDs and many ccTLDs do.

Please click the activation link in the email sent to you to keep your domain active. This step must be completed within 15 days of initiating the change or your domain will be suspended until it is completed.

Note that it doesn't matter how long you have been an existing customer, or how long the domain was registered before you transferred it or the registrant details were changed. Per ICANN policy verification must be completed for all of these cases.

Also, please add "registrant-verification@ispapi.net" to your contacts to ensure this email doesn't end up in your spam folder.

Is there anything I can do now?

Please ensure that your domain name is associated with a valid email address. The last thing we want is for you to make a change, then have your verification email sent to an old address that you can't access.

The verification can be completed if the domain's registrant email address needs to be updated, but it's more complicated and takes longer. If this happens, or you have any other questions, please let us know.

How does the gTLD pre-order process work?

When you pre-order a domain, you are first directed to set up an account on iwantmyname.com (or login to your existing account if you have one). To fulfill a pre-order, there are three key things we need, which is why this account is required.

1. A valid email address: without an email address, we have no way of informing you of additional gTLD details as they come in, such as launch dates and pricing.

2. A valid credit card: to make the purchase of your pre-order on launch day, we need to have a valid credit card on file.

3. Valid billing address: the law requires that you have to have accurate billing information, which includes an address, for each domain purchased.

The pre-order will look like a regular domain registration except that the price will be $0.00, since we only bill pre-orders shortly before launch. (We notify you before billing.)





Once you are done with the pre-order, you can manage all of your domains from the Pre-orders section in your dashboard once you've logged in to your account. From that page, you can delete your pre-order at any point until the launch date.

 

Pre-launch

A few weeks before the launch date, we will send out an email that clearly outlines all of the important information and next steps to properly secure your domain. This includes:
 

  • Launch date and time
  • Price
  • What you pre-ordered (in case you forgot)
  • Reminder to ensure your info is correct
  • A brief explanation of the process. 
 

Launch date

Please note that iwantmyname will not take part in any priority launch phases where domains are offered at a premium price by the underlying registry (e.g. sunrise or landrush). Pre-orders are submitted once a TLD reaches its standard price.

Also:
 
  • In case there are multiple pre-orders for a domain in our system, we will do an internal lottery first. If your domain is selected, it is your pre-order that gets ordered first.
  • If your pre-order is registered elsewhere during a priority launch phase as mentioned above, we will not be able to register the domain for you.
  • There could be multiple registrars trying to register the same domain on launch day. Since domains are registered on a first-come, first-served basis, another registrar could register your domain before we do (but we're pretty fast).
 

Questions

If you have any questions about the pre-order process or your iwantmyname account, please let us know.

I got locked out of my account. Help!

As part of our security protocols, the system automatically locks accounts for 60 minutes if several failed login attempts or password resets are detected within a short period of time.

After that time expires, you can try logging in again:

Or send a new password reset request email:

http://iwantmyname.com/reset_password/

If you have enabled two-factor authentication, you will need both your iwantmyname login credentials and the additional security code from Authy to login to your account again.

https://help.iwantmyname.com/customer/portal/articles/1139898

If you need further help to get logged in, please let us know:

https://iwantmyname.com/support

Which ccTLDs can a non-resident or non-citizen register?

While gTLDs (generic top-level domains) are all governed by standard policies, each ccTLD (country code top-level domain) registry (basically, the governing body in each country for those domains) can set its own rules.

As a result, some ccTLDs have very stringent rules and requirements for registering one of their domains, e.g. residency or a local address, specific ID number, etc. Other countries have no such rules and are pretty much the same as registering a gTLD like .COM.

You will be asked for any required information during the registration process. Our TLD pages also list requirements and restrictions.

In some cases, the registration may appear to go through, but we may receive an error message from the registry a little later. We will get in touch with you if this happens, and work to resolve the issue if possible.

Individuals who are not residents or citizens of a particular country can register any of the country code top-level comains (ccTLDs) included in the List of International Domain Extensions.

We do provide a local address/trustee service for ccTLDs where required/available. The fee for this service is included in the price of the domain (if required) or available as an add-on service (if optional and available).

If you have questions about a ccTLD not listed, or any other concerns, just let us know and we're happy to help: https://iwantmyname.com/support
 

I forgot my account password. Help!

If you have forgotten your password, you can request a password reset email here:

http://iwantmyname.com/reset_password/

You can also access this page by clicking the Sign in link at the upper right corner of the the iwantmyname homepage, then clicking Forgot password in the drop-down.

If you have enabled two-factor authentication, you will need both your iwantmyname login credentials and the additional security code from Authy to login to your account again.

If you have tried sending a password reset email and haven't seen it in your inbox, we recommend checking your spam folder as well, as those messages can get caught there sometimes.

Alternatively, the system can only send password reset emails to the email address currently saved as the login email address. This can be different from the account notification email
address (which is why you may be able to receive emails from us, but are still having login trouble). If there is a typo in your login email address, you won't be able to receive the password reset email.

Domain registration emails and all payment receipts show the correct login email address, so you can check for it there.

Please also note that per security protocols the system automatically locks accounts for one hour if several failed login attempts or password reset requests are received in a short period of time. This lock lasts an hour, and after that you can try again.

If you are still having trouble logging in, please let us know:

https://iwantmyname.com/support

Verification required for new gTLD registrations and owner changes

ICANN policy requires that all newly registered gTLD domains (e.g. .COM, .ORG, .PHOTOS) must be verified after registration. Re-verification is also required if the owner/registrant details have recently been changed. An owner change could be because the domain was sold, or the contact details are missing or outdated and you received a WDRP notice, or for other reasons.

To verify, you will be sent an email from registrant-verification@ispapi.net to your domain's listed registrant/owner email address. You need to click on a link in that email.

This verification must be completed within two weeks of registration or the owner change or the domain will be suspended by the registry until it is completed, and until that's done any website or email connected to the domain name will not work.

All registrars and domain owners must comply with these requirements. Additionally, as registrar we are not authorized or able to verify domain email addresses on your behalf.

We recommend adding registrant-verification@ispapi.net to your email contacts/address book to prevent the message being caught as spam. (If you don't see the verification email, we recommend checking the spam/junk folder.)

If needed, you can re-send the verification email from your domain dashboard while logged in to your iwantmyname account: http://iwantmyname.com/signin

{% if case.custom_domain == '' %}
https://iwantmyname.com/dashboard/domains
{% else %}
https://iwantmyname.com/dashboard/domains/edit/{{case.custom_domain | uri_encode}}
{% endif %}

Sometimes the domain's owner/registrant email address is no longer valid. In these cases we will need to assist in updating it and re-sending verification, since you will not be able to receive the original verification email. If that is the case, please login to your iwantmyname account and get in touch using our support form and we can get that fixed: https://iwantmyname.com/support

How do I change my password?

If you are trying to reset your password and you are not receiving the password reset emails (and they're not caught in your spam folder), please let us know and we can assist.

If you are able to login in to your iwantmyname account, do so, then in the main dashboard menu, click on Account, then Login & Security.

Dashboard menu > Login & Security














Type in your current password, then the new password you want to use. Click the Update password button to save the settings.

change password




















Note: On this page you can also update your account's email address and set up two-step verification for your account to provide additional security. If you have any questions or need additional help, just let us know.

How do I change my account contact details?

Please note that updating your account contact details does not update your domain registrant/owner WHOIS details. That is a separate process, which you would start in your domain dashboard by clicking on the edit contacts link. If you have trouble, please let us know and we can assist.

The information on tthe Contact Info page is used for future domain registrations, your notifications email address, and is what needs to be authenticated for security if you can't access the account or there's a dispute.

To update your account contact details, please start by logging in to your iwantmyname account.

In the main dashboard menu, click on Account, then Contact Info.

change contact info















Note that using incorrect or incomplete account information is against our terms and conditions. Additionally, it will make it impossible for you to authenticate yourself as account holder if you are ever unable to login or are required to do so for security.

It is also against ICANN regulations to use incorrect registrant details when registering a domain, and puts your domains at risk of suspension or deletion.


contact info fields





























 

I forgot my account login email address

Password reset emails can only be sent to the login email address on file

Please note that the password reset function can only send a password reset email to the correct login email address saved on the account.

If you have tried to send a password reset email to yourself and it hasn't arrived (and is not caught in your spam folder), the login email address is different than the one you are using.

It is possible to save different login and account notification email addresses, so if you are still receiving emails from us, but the login email address you are using isn't working, that is why.


Where to look up your login email address

Your payment receipts and registration email displays the correct login email address. If that email address is no longer active or has a typo in it, we will need to help you to update it.

Please get in touch with us to proceed. For security, we will need to authenticate you as the account holder in order to make the changes.
 

Security lockouts for too many failed logins or password resets

If you have sent the the password reset email and clicked on the link in it, but still can't login, it's possible you accidentally sent more than one.

For security reasons, accounts are locked for 60 minutes if multiple failed login attempts are detected or several password reset emails are requested within a short period of time.

After 60 minutes you can try logging in again or re-sending the password reset email.
 

If you are using two-factor authentication (Authy) with your account

Please note that if you have enabled two-factor authentication, you will need both your iwantmyname login credentials and an additional security code from Authy to login to your account. (Authy is the third-party app we use for two-factor authentication.)

If it's an issue with Authy that's preventing you from logging in , you will need to try to resolve that first. Because Authy is a separate system, we do not have access to your account with them.

Check here for more information on token problems, lockouts, resets, etc.

If you are not able to resolve the Authy issue, we can remove the two-factor authentication for you, but for security will require extensive documentation. Please get in touch so we can advise.

I no longer have access to my account email address

Important information regarding account setup and domain registration

Note: Please DO NOT use an email address that uses the domain you are registering for your account login or contact details. That email account does not yet exist so you will not be able to receive verification notices and other important information for the registration.
 

If you remember or can access your account login password

If you still remember your account password, you can still use an outdated or incorrect email address to login to your account. Then you can update it on your Login & Security page.


If you need to reset your account login password

If you need to reset your password and the login email address is no longer accessible or it has a typo, for example, please let us know. We will need to authenticate you as the account holder and then can update the login email address for you.

Security authentication will require you to complete and return an authorization form and provide some proof of ID for the account holder and contact details. You can send this information to us directly, or upload it to a secure server and provide us with access details if you prefer.
 

If you are using two-factor authentication for login

Please note that if you have enabled two-factor authentication, you will need both your iwantmyname login credentials and an additional security code from Authy to login to your account. (Authy is the third-party app we use for two-factor authentication.)

If it's an issue with Authy that's preventing you from logging in , you will need to try to resolve that first. Because Authy is a separate system, we do not have access to your account with them.

Check here for more information on token problems, lockouts, resets, etc.

If you are not able to resolve the Authy issue, we can remove the two-factor authentication for you, but for security will require extensive documentation. Please get in touch so we can advise.

How do I cancel/delete my account?

To be cancelled accounts must be empty of domains and have no active transactions

Please note that accounts with any active domains, pre-orders, or open transactions like renewals cannot be cancelled immediately. We can set a flag to cancel the account once domains are removed and open transactions cancelled or completed.

If you have domains in your account, they must be transferred out of the account, or expire and be deleted before the account can be closed.
 

Transferring active domains out of your account

For further information about transferring domains: How do I transfer my domain to another registrar?

Specific information about transferring gTLDs: How to transfer your gTLD to iwantmyname


Cancelling or converting pre-orders

Pre-orders must be billed and converted to active domains (once launched), then the domain(s) must be transferred out of the account, or the pre-orders must be cancelled before launch.

You can access pre-orders by logging in to your account and going directly to the Pre-orders page, or by clicking on Pre-orders in the top navigation menu.
 

Cancelling or completing renewals

Open domain renewals must be completed, then the renewed domain(s) transferred out of the account, or cancelled, then the expired domains deleted.

To cancel a renewal (turn off auto-renewal), log in to your iwantmyname account, then click on Domains in the main dashboard menu. On the next page, click on your domain name. On the following page, to the right of Next Billing, click cancel. That will enable your domain to expire at the end of its current billing cycle.


Deleting expired domains from your account

gTLDs will be deleted from accounts after passing out of the grace period (about 45 days after expiry). ccTLDs all have their own rules on how long the grace period lasts (if they have one at all). Check with us for more specific information.
 

We have to delete the account for you

At present, accounts cannot be cancelled by the account holder. Also, cancellations requests must be authenticated. To request an account cancellation, please login to your iwantmyname account, then send us a request via our support form.

We will cancel the account for you and notify you when it has been completed.

Do you accept PayPal?

At present we only support credit card payments (Visa, Mastercard, or American Express), and don't currently accept PayPal.

We continue to evaluate alternatively payment methods, and may add support for it in the future.

When do I have to renew my domain?

All domains are renewed automatically as long as you have valid credit card details in your iwantmyname account and you have not turned off auto-renewal. You don't have to worry about anything or take any action.

If you did turn off auto-renewal but want to keep your domain, login to your account and go to your dashboard. Click on the domain name you want to renew, and then click on the green renew button on the following page.

You will be notified well in advance of your domain's renewal and billing. We will also notify you if we cannot charge the credit card on file. This will give you plenty of time to resolve any issues before the expiry date.

As soon as you receive a renewal payment notification and receipt you can rest assured that your domain renewal will automatically happen on time.

If the domain has been billed for renewal but has not yet renewed, and you do not want to keep it, please login to your account and contact us via our support form and we can usually cancel the renewal and issue a refund on the renewal billing.

Do you offer phone support?

No, we don't offer phone support. If you'd like to read about why in detail, we have a blog post about just that.

The shorter version comes down to a number of key reasons:

1. We can't satisfactorily authenticate you as the account holder (and confirm that you have access to the account) over the phone. We have to do that for security before we can make any account changes.

2. We might need time to investigate or escalate the issue, so keeping you on hold won't solve things any faster. (Just getting a person on the phone doesn't make issues easier to fix, unfortunately.)

3. Online support keeps all the information about your issue in one place. We can also connect it with previous cases we've worked on for you to see if there's a recurring thread or something that's changed, or escalate it more directly to the developers.

4. A lot of our responses contain URLs, IP addresses, or other complex information. That can't be accurately communicated over the phone, plus it saves you having to try to type in some long web address we dictate. Email also lets us include screenshots or even video to be clearer.

5. People are often not very good at describing their problems, simply because it's not their job to have a deep understanding of the systems in question. That is our job, so it's more efficient for us to look at the account, records, etc. directly rather than get a description.

6. Not all phone networks are created equal, especially in an increasingly mobile world. If we can't hear each other, we're not going to be able to sort out your issue very effectively.

Customers can help by providing as much specific information as possible, and sending an authenticated request, which enables us to do more for you more securely. Login to your account, then go to our support form and send us a message from there.

Do you accept Bitcoin?

At present we only support credit card payments (Visa, Mastercard, or American Express), and don't currently accept Bitcoin.

We continue to evaluate alternatively payment methods, and may add support for it in the future.

Which credit cards do you accept?

At present we support credit and most debit card payments from Visa, Mastercard, and American Express.

We're not able to process payments from PayPal, bitcoin, or other services at this time.

How to update your WHOIS contact info

When you register a domain with iwantmyname, you have two sets of contact information:

- iwantmyname account information (login email address, name, address, payment details, etc.)

- domain ownership information (owner/admin/technical/billing email addresses, names, addresses, phone numbers, etc.)

You may have the same information for both, or they may be different (e.g. a different iwantmyname account login email address from the domain owner email address).

Notifications about your domain are sent to the domain owner (aka registrant) and admin contacts for your domain. You can see that contact information for your domain by doing a WHOIS search for your domain name:

http://whois.domaintools.com/

If you use a WHOIS privacy/masking service, the contact information will be obscured in the WHOIS lookup, but not in your iwantmyname dashboard:

https://iwantmyname.com/dashboard/domains/update/{{case.custom_domain | uri_encode}}

If you register a new domain, or are transferring one you already own, for example, notifications will be sent to the owner/registrant and admin contacts, so it's important to use an email address that is valid and that you can access.

To update your WHOIS contact information for a domain you own, login to your iwantmyname account and go to this page:

https://iwantmyname.com/dashboard/domains/update/{{case.custom_domain | uri_encode}}

Or, when logged in to your account, click on "Domains" in the main dashboard menu. On the next page, click on the domain name, and on the following page, click on "edit contacts".

On the next page you can edit contact information for the Owner, Administrative, Technical, and Billing contacts for your domain. To save any changes, scroll down to the bottom and click the "Save Contact Details" button.

Note: These instructions apply to gTLDs and some ccTLDs. If you try to update your contact information and can't, or there are fields that are greyed out, we will have to update the information for you. While logged in to your account, please send us an email and include all the information to be updated (e.g. name, company, address, etc.)

These changes may not appear in a WHOIS search immediately, as it takes time for them to propagate from our system to the registry and to third-party WHOIS services. We suggest checking again in a day or two.

Also note that since December 2016, ICANN has changed their policy for owner change requirements for gTLDs. That means that for domains with extensions like .COM, .ORG, .PHOTOS, .CLUB, etc., there are additional requirements to update owner details like first/last name, company, or email address.

Please see this article for more information on how to complete a gTLD domain owner update:

https://help.iwantmyname.com/customer/portal/articles/2658080

If you need help, e.g. you can't access the old owner email address, or have any questions, please let us know:

https://iwantmyname.com/support

How can I tell if my domain will renew?

All domains registered with iwantmyname are set to auto-renew by default, and we notify you well in advance of renewal billing or expiry. But sometimes people turn off auto-renewal or think they might have and want to check.

To do that, login to your account and click on Domains in the main dashboard menu.

Domains in the main dashboard menu

On the next page, click on the domain name you want to check.

On the next page, there will be a heading that says either Next Billing or Expiration Date.

If Next Billing appears, to the right of that there will be a cancel link. If you see "cancel" it means the domain IS set to auto-renew. If you don't want it to renew , just click the cancel link and complete the instructions.

Next Billing - auto-renewal

If Expiration Date appears, to the right of that there will be a date displayed and a renew link. If you see "renew" it means the domain is NOT set to renew, and may already have expired (depending on what the expiration date is).

If you want the domain to renew, click the renew link. Be sure that the credit card details in your account are accurate and up to date or the renewal will not be able to be processed.

Expiration date - no auto-renewal
 

My domain is suspended. Help!

All newly registered gTLDs (e.g. .COM, .NET, .ORG, and all the new gTLDs, like .GURU, .CLUB, etc.), or gTLD domains for which the owner contact details have been changed, must be verified within 15 days of the registration or change.

More information about this is here:

http://blog.iwantmyname.com/2014/01/icanns-new-rules-for-domain-registrants-require-you-to-verify-your-contact-details.html

If the domain owner does not verify the newly registered domain, or domain for which the owner contact details have been changed, within the allotted 15-day period, the verification will go into an overdue status and the domain will be taken offline.

The domain's nameservers are then changed to show that the domain doesn't resolve, and if a website has been created it will show a domain suspension page. Once verified, however, the nameservers are changed back and the domain is brought back online. This can happen fairly quickly, but can also take up to 48 hours for the new settings to fully propagate around the Internet.

To verify the registration or changes, an email is sent to the domain owner at the current registrant/owner contact email address. It's important that you can access that address (e.g. it's not an outdated email address or one using the domain you just registered for which no email hosting has been set up yet).

That verification email contains a link that you need to click on to complete verification. If you did not receive the verification email, there are several ways to address that.

1. The email may have been caught by your spam filter, so we recommend checking that folder.

2. Search for the email address from which the verification email was sent: registrant-verification@ispapi.net, or the subject of the email, which will begin with "The verification of your domains is required".

3. If you're not sure to which email address the verification email was sent, you can do a WHOIS lookup for the domain that needs to be verified to see which email address is displayed for the domain owner/registrant and admin contacts.

4. If the domain's owner/registrant email address is an old or inactive one, or one that doesn't exist yet (e.g. using the newly registered domain name) then you will not be able to receive the verification email. We will have to update the registrant email address for you so you can. Please login to your iwantmyname account to authenticate as the account holder for security, and send us a request from our support form: https://iwantmyname.com/support - include the new email address you'd like to use, and we can make the update and re-send the verification email to that address.

Once the domain is verified, the nameservers will be changed back and the website and email will be accessible again, typically within a few hours. As noted, while this usually happens fairly quickly, it can take up to 48 hours for the new settings to fully propagate around the Internet.

What are the SQL details for my website?

We do not offer any web hosting services directly at iwantmyname, so we can't provide (My)SQL details or FTP or other similar services. You would need to set up an external hosting account for that.

Of course, you can use any hosting company for your domains by changing the nameservers or pointing them to a dedicated server in our DNS manager.

If you need hosting to publish your website, please have a look at our recommended partners.

How do I lock my .IO domain?

NIC.IO, the registry that provides .IO domains, does not offer locking functionality, so those domains cannot be locked at the customer level. This is fairly common among the ccTLD registries (the ones that provide the two-letter country code domain extensions).

However, there is what is called a registrar lock, which we can add or remove for you. This locks the domain against unauthorized transfers among other registrars that use the same backend system we do.

To request this (or check if it's in place), just login to your account and send us a quick authenticated request from our support form: https://iwantmyname.com/support

As an additional note, gTLDs like .COM, .ORG, etc., and the new ones, like .PIZZA, .PHOTOS, etc., are regulated by ICANN, so transfer locking at the user level is available for them.

How do I add a TXT record?

Once logged in to your iwantmyname account, you'll go to your domains dashboard and click on the domain name for which you want to add a TXT record:

https://iwantmyname.com/dashboard/domains

1. In the dashboard for your domain, enter the Hostname. This will often be left blank, but if you're entering an SPF record (which is still in TXT format), it will likely have some combination of letters, numbers, underscores, etc. If left blank the field will display @ once you save the new TXT record.

2. Select TXT from the Type drop-down list.

3. Add the Value, which could be an alphanumeric code, a word, or something more complicated. (Typically you get this unique code from your account for the service you're setting up, e.g. G Suite, Microsoft Office 365, Zoho Mail, etc.)

4. Leave the TTL at 3600.

5. Click the blue add button. The TXT record will now show in the domain's list of DNS records.

6. Click Save DNS Settings.




 

How do I add an SPF DNS record?

Once logged in to your iwantmyname account, you'll go to your domains dashboard and click on the domain name for which you want to add an SPF record:

https://iwantmyname.com/dashboard/domains

DNS manager screenshot
  1. In the dashboard for your domain, add the Hostname. This will often be left blank. If left blank it will display @ once you save the new TXT record.
  2. Select TXT from the Type drop-down list. (Yes, even though you're creating an SPF record.)
  3. Add the Value, which could be an alphanumeric code, a word, or something more complicated.
  4. Leave the TTL as is at 3600.
  5. Click the blue add button.
  6. Click Save DNS Settings.

How do I add a wildcard subdomain DNS record?

Wildcard subdomain DNS records point all subdomains that are created for a specific domain name to a specified location, either an IP address or specific subdomain.

When this is in place it's not necessary to individually specify where subdomains should point, as the "wildcard" directs all of them.

Wildcard DNS records can be added with A or CNAME records. You will need to add two records. The first one is an A record to direct the naked domain (e.g. mydomain.com). This determines where the domain points to, usually a website.

For this first A record you leave the Hostname blank (it will be filled in with @ once it's saved) and add your site's IP address (e.g. 62.116.130.8) in the Value field. TTL can be left as is at 3600.

The second record can be either an A or CNAME and includes the asterisk ( * ) as the wildcard in the Hostname field to specify that it directs all subdomains of the domain to the specified IP address or provided subdomain. E.g. *.mydomain.com would direct blog.mydomain.com, shop.mydomain.com, help.mydomain.com, and any others created to the same site or page.

It could be an IP address if an A record is used (e.g. 62.116.130.8), or it could be a specific page if a CNAME record is used (e.g. example.mydomain.com). Again, TTL is left as is at 3600.

wildcard subdomain DNS records with two A records

wildcard subdomain DNS record with CNAME
 

Updating my nameservers isn't working. Help!

There can be a few reasons for nameserver updates to fail. If none of the issues outlined below appear to apply to your attempted changes, please let us know and we can investigate.

Newly registered domains

If you've recently registered the domain, it's a good idea to confirm that the registration completed successfully. If not, when you try to go to the update nameservers page in your domains dashboard, you may not be able to get to the right page and there will be an error message. Let us know and we can look into the issue.

Pending registry approval

For some ccTLDs (two-letter country code domain extensions), once a domain is registered, there is still a registry approval required, which is typically done within 48 hours. If approved, the domain will then show an "active" status and you'll be able to make any updates. If rejected, you will be notified about the issue and if re-submitting the registration with edits is possible or not. (If not, the registration will be refunded.)

Transferred domains

If you've recently transferred the domain, and the transfer hasn't completed yet, you won't be able to change the nameservers. Transfers for gTLDs and some ccTLDs automatically complete within 5-7 days after they're initiated (that's after you confirm the transfer). Some ccTLDs can be transferred faster, and some registrars enable you to manually approve and complete transfers almost immediately. If it's been longer, and the transfer hasn't completed, let us know.

If you've recently transferred a ccTLD like .CO.UK or .SE, some types do not have four registrant contacts, but only one or two. To update nameservers, the system needs to be able to detect all four contacts. Occasionally, too, domains will transfer into our system missing a contact or two.

This can sometimes prevent updates to nameservers. From your domain's dashboard, click on edit contacts and check if some of them are empty. If so, fill in the information if you can. If it's grayed out and you can't, let us know (and include the contact details you want) and we can update it.

Note that for gTLDs now, if you update the registrant contacts, you will have to confirm the change via an email sent to the old registrant email address (if you changed it to a new one). If you can't access that old email address, we'll have to make the change for you. Please login to your account and send us an authenticated request with the new registrant contact details.

Nameserver restrictions for ccTLDs

Some ccTLD registries have restrictions on nameservers: how they are set up, how many can be used (we support up to 5 in our control panel), etc. A few specifics:
 

  • .TO and .PH only allow a maximum of 3 nameservers
  • .LU requires a minimum of 2 nameservers (with different IP addresses)
  • .IS does not allow more than 4 nameservers.

Some registries perform a validation check on nameservers before they are approved. The changes may not appear to have worked during this time. Some ccTLDs this applies to are: .IS, .IT, .SE, .LU and .DK.

For .DE domains, you can check the nameserver configuration you want to use before updating it, or if you're finding the update won't work, here: https://www.denic.de/service/tools/nast/

For .DK domains, you can check the nameserver configuration you want to use before updating it, or if you're finding the update won't work, here: https://www.dk-hostmaster.dk/english/technical-administration/dns-server-contacts/register-name-server/

For .LU domains, nameserver checks/updates are not done in real-time. They take up to 20 minutes, so you may not see changes right away, or the update may seem to have worked, but then when you check back nothing has changed. You can check the nameserver setup you want to use for .LU domains here: http://www.dns.lu/en/support/checking-nameservers/

For .IS domains, the ISNIC registry has additional nameserver requirements as well. More information about that here: http://www.isnic.is/en/domain/req. You can also test the nameservers you want to use with a .IS domain here to see if they pass: http://www.isnic.is/en/domain/test

Some registries put domains into a "pending update" state for several days after nameserver changes are made. The changes may not appear to have worked during this time. Some ccTLDs this applies to are: .CO.ZA and .CL. (For these two the pending update state lasts 5 days.) Account holders will not be able to make other changes during this time.

Occasionally .IT domains may show a "pending update" state, but this usually means that something went wrong, since updates are usually instant. If you see that status for a .IT domain, please let us know and we can look into it.

Glue records

If you want to use your own nameservers, e.g. ns1.mydomain.com, ns2.mydomain.com, first we will need to set up glue records for you, or the updates will not work. Please login to your account and send us an authenticated request via our support form and include the domain name, nameserver names, and IP addresses for each nameserver.

"Naked" domain warning when setting up Zenfolio

All domains registered are "naked" domains, e.g. mydomain.com. There's nothing at the beginning, like "www" or "blog" or "shop". (Those are subdomains and can be created later, but you can't register a domain with them.)

When setting up your domain with your Zenfolio account, you will add the necessary DNS records in your iwantmyname account first. The easiest way to do this is with our one-click setup, and then you will need to complete setup in your Zenfolio account.

Then you will add your domain name and complete setup in your Zenfolio account. Be sure to use www.__DOMAIN__, which will enable visitors to access your site using either the naked domain or with www.

If you try adding the naked domain in Zenfolio, that's when it displays the "naked domain" error. Adding "www" to the beginning of the domain will fix the issue.

http://www.zenfolio.com/ca/z/help/support-center#/customer/portal/articles/1146104-using-your-custom-domain-with-iwantmyname-com

If you have any other questions or if we can help with anything else, just let us know.

I don't want to renew my domain but can't cancel it

You can cancel domain renewals in your dashboard if the renewal billing has not been completed yet.

Just login to your iwantmyname account, click on the domain you want to cancel, then on the dashboard page click cancel to the right of Next Billing.

If the renewal billing has been completed but the domain hasn't yet been renewed at the registry, we can cancel the renewal for you and process a refund.

To check that, look at Renewal Date on the domain's page in your dashboard to see if the date shown is fairly far in the future (e.g. if it's 2017 and the date shows 2018).

Login to your iwantmyname account and send us an authenticated request using our support form. Be sure to let us know which domain renewal to cancel.

We can then cancel renewal and refund the billing for you. Refunds will show up in your statement within 7 business days.

If the renewal has been billed AND the domain has been renewed at the registry, we are no longer able to process a refund. You now own the domain for another year, but you can set it to expire at the end of that year in your dashboard.

What is a WDRP notice and do I have to do anything?

From time to time we hear from customers who have received a WDRP (WHOIS Data Reminder Policy) notice by email. Often they're not sure what it is, if it's legitimate, or if it's a scam. (The language can be kind of confusing.)

WDRP notices are legitimate and come from ICANN. They are meant to ensure that domain registrants have up to date contact information for their domains. That's the information listed under the registration contacts about who owns the domain: name, address, phone number, email. etc.

Even if you use a WHOIS privacy service that hides that information, the actual details registered for your domain at the registry have to be accurate.

It's also important for your contact information to be up to date to enable you to receive important notifications about your domain's status.

If you receive an WDRP notice, it's important to read it and check your registration information to ensure it's up to date. If the information is correct, you don't need to do anything else.

If any information needs to be updated, you can do this in your iwantmyname dashboard. Just login and go to your domain's page by clicking on the domain name. On the next page, click "edit contacts".

Complete any updates you need to make to the information on that contacts page, and be sure to scroll all the way to the bottom to save the new settings. And remember, the registrant/owner contact name/information is the legal owner of the domain.

Note that for gTLD domains (.COM, .ORG, .PHOTOS, .XYZ, etc.) you will be emailed an owner change confirmation email to the old registrant address (if you have updated it). If you cannot access this old email address, please let us know and we can assist. If changes are not verified within two weeks they will be cancelled.

Once that's done, you don't have to reply to the WDRP notice or contact ICANN. The information will automatically be updated.

As always, if you have any questions or concerns, just let us know.

We also have a more detailed article about domain information and privacy here:

https://iwantmyname.com/blog/2015/06/the-ins-and-outs-of-whois-privacy-and-accurate-contact-information.html

And there's information about many actual scams here:

https://help.iwantmyname.com/customer/portal/articles/1413202

How do I point my domain/site to...?

Newly registered domains are not yet connected to anything
 

When you have registered a domain, it doesn't automatically point anywhere, even if you have a hosting account created or an account with a service or platform (like Squarespace, Big Cartel, Tumblr, etc.)

Please also note that these hosting or service providers are separate companies from us, so the account logins and payments will be separate and additional from your iwantmyname account and any domain registrations you have.

You need to connect your domain name to the hosting or service in your iwantmyname dashboard, and also add the domain name in the hosting or service account to get the website or email working.

To connect a domain name to a service or platform, most of the time you will use what are called DNS records. This is usually quick and fairly easy, and we provide one-click installs for many popular services in our Marketplace.
 

Pointing your domain name to a platform or service with DNS records (no hosting account)
 

For many people, when they register a domain name they want to set up a fairly simple website, blog, online store, or portfolio. In those cases, you can usually just point your domain to your chosen platform or service, like Squarespace, Big Cartel, Tumblr, or Zenfolio.

These services provide web hosting, as well as all the tools, templates, etc. you need to build your website. They usually offer various packages or subscriptions with enhanced tools, features, and support, depending on your needs.

We have lots and lots of options in our Marketplace, and they all have easy one-click installs. If you have questions about the setup or need help making a selection, we're happy to help.

If you want to use a service that's not listed in our Marketplace, just let us know. We may ask you to forward the DNS records if we cannot access them in the service's documentation.

Once you have added the records to point your domain to the platform/service, you will also need to login to your platform or service account and add your domain in your account settings. We can point you to instructions to do that in most cases if you need additional help.

Once both of those things are completed, as long as your site/store/portfolio is published or set to be publicly viewable, it should be online within a few hours.
 

Setting up custom email addresses

Creating email addresses with your domain, e.g. info@mydomain.com, does require an email hosting account, but you can set it up with one of the easy one-click installs. We focus on domains and DNS, so we don't provide email hosting ourselves. We have those installs for a bunch of email hosting partners, which offer varying features, pricing, etc.

Feel free to get in touch if you have questions about what would be the best option for you. Once you have your email hosting account set up and your domain pointing to it, you can create whichever email addresses you like, set up filtering, forward the address to your favourite email client, etc.

Pointing your domain name to a web hosting provider

If you want to use your own software or code to build your website, like installed WordPress, JavaScript, SSL certificates, etc., you will need a separate web hosting account. We focus on domains and DNSand don't provide that directly, so like with email hosting, we have recommended partners offering web hosting.

You can use any other web hosting service you like. You just need to change your domain's nameservers to your web host's in your dashboard by clicking update nameservers. We have a drop-down list with lots of popular web hosting providers' settings to automatically add the nameservers. When you have added the nameservers you need, save the new settings and you're done.

If your hosting provider isn't in the list, you just need to get the nameservers information from your host and add it. We can help with that, too.

If you are using external hosting nameservers, you have to delete all of our nameservers. So if your host only provides two nameservers, you still have to delete all four iwantmyname nameservers. (It's ok if they only provide two.)

If you use external hosting you have to add/change DNS records in your hosting account

Please also note that if you are using external hosting nameservers, that deactivates our DNS management, so our DNS dashboard won't work. If you previously added DNS records there, they will need to be copied over to your hosting account to work. (That's what the big red warning in your dashboard means.)

We have a more extensive article on different ways and requirements to point a new domain if you have more questions or are interested in learning more. And we're happy to help with any questions, too.

Spam or unsolicited service offers for websites

When new domains are registered, the registration details are publicly searchable. This is part of ICANN policy (and actual helps with security and fraud prevention). As a result, sometimes domain owners are contacted with unsolicited offers. We do not sell or otherwise provide customer information to anyone.

The most common unsolicited offers are for website design/development services, or for search engine submission/SEO services. Usually these offers come via email, but occasionally by phone as well. (We have included a common example below.)

Note that you do not need to submit your website to search engines (or pay anyone to do so) and many website services and platforms take care of SEO and related functions for you.

As of February 2017 we now add our free WHOIS privacy service to all domains at registration if the TLD (domain extension) supports WHOIS privacy.

This will prevent most unsolicited offers from reaching you. It is possible that one may occasionally get through. Information on how that can happen is here.

Note that if you are interested in buying/selling domains, for example, having WHOIS privacy in place will make it very difficult for any interested parties to get in touch with you. We also recommend against companies using WHOIS privacy in many cases, since you want to be contactable, and having identifying details available lends legitimacy to your web presence.

If you registered your domain name before February 2017 and your TLD supports WHOIS privacy, you can add it manually in your domains dashboard. Instructions for that are here.

We also have a longer article on WHOIS privacy and registants' contact information here if you'd like to learn more.

If you have any other questions or concerns, just let us know.


website "improvement" services offer

What is DNS?

DNS is kind of a huge topic, and DNS technology touches your life in many ways you probably don’t know every day. Fortunately, most people don't need to know everything about it.

If you have registered a domain name, the main thing is that you might need to use some DNS records in your iwantmyname dashboard to connect your domain to a website or email service.

DNS stands for Domain Name System, which is the technology making it possible for you to type nice, human-friendly words into your address bar like iwantmyname.com instead of computer-readable IP addresses such as 50.56.80.249.

Can you imagine having to remember a string like that every time you wanted to go to do some online shopping or check your email?

iwantmyname.com and 50.56.80.249 are actually the same thing. Try it out for yourself and enter 50.56.80.249 into your browser address bar. It might give you a warning, but should still take you to our front page.

DNS is simply that — it enables computers to translate human-readable letters, numbers, words, or phrases, like those included in a URL, into an IP address.

If you’re not clear on what an IP address is, it's similar to a phone number, but for a site on the internet.  It tells the potential "caller" where your site is and how to get there, attached to a friendly, memorable name that the DNS records have associated with your site at the IP-numbered address.

From our guide: What is DNS? Here's what you need to know

What is a nameserver?

A nameserver is a server on the web that has DNS software installed. It’s where you manage all of your DNS records and set who your web/email host is. Kind of like the post office, which sorts and routes all of the mail, except instead it's directing computers to your website or sending your emails to you.

This is how you determine where visitors who enter your domain name/URL into a browser will be sent. Or how your email will get routed, using records like A, CNAME, MX, TXT, etc.

If your domain is registered with us, we automatically set the nameservers to:

ns1.iwantmyname.net
ns2.iwantmyname.net
ns3.iwantmyname.net
ns4.iwantmyname.net

This would mean you’re able to manage your DNS records using our domains dashboard. You can set up records to point to multiple websites or email.

If you change the nameservers to another hosting provider, it means that computers looking for your website or email have to ask that host where to find them, rather than us. (So all DNS records would be added or changed in your hosting account.)

One reason to use an external hosting provider is if you want to install and work with your own software for your website or email, like WordPress, Javascript, SSL certificates, etc. We do not provide hosting, so cannot store such software for you.

When you add or change DNS records or nameservers, it takes a few hours to a couple of days for changes to spread around the internet, or propagate. It depends on the Internet Service Providers (ISPs) between your computer and hosting company.
 

***

From our guide: What is DNS? Here's what you need to know

What is an A Record?

A records (which stands for "address" records) are used mainly to set up websites, but can also be used for functions like web forwarding. A records always point to an IP address (e.g. 201.443.221.11). IP addresses are the real addresses of the Internet. Every website, computer, or other device has one. We have more information on how IP addresses relate to DNS records like A records in this article.

We use domain names because something like mydomain.com is easier for human brains to remember than a string of numbers. We use A records to connect that domain name to the IP address to make it easy and seamless to do some online shopping, check out your friend's latest blog post, or watch a cat video.

A records are often set up in pairs, with one record directing the naked or root domain, e.g. mydomain.com, and another forwarding the www subdomains, i.e. www.mydomain.com.

Sometimes a CNAME record is used instead of that second A record to direct the www variant.

Setting up a pair of A records this way ensures visitors can access your website using the www version or the naked domain. The service or platform with which you're setting up your domain name should provide the specific A records or other DNS records you need to add in your account's control panel there.

Here's
an example of an A record and CNAME record to set up a domain with Big Cartel:

A record setup with CNAME









Here's an example of two A records to set up a domain with Cargo:

A records setup



To learn more about CNAME records and other DNS records and their uses, check out our guide: What is DNS? Here's what you need to know.

What is a CNAME Record?

CNAME records (which stands for "canonical name" records) are used mainly to set up websites, but can be relevant for email or security/verification records as well.

CNAME records typically handle the setup of subdomains for your domain name, which would be addresses like www.mydomain.com or blog.mydomain.com. But CNAME records cannot be set up directly for a naked or root domain. (More information on alternatives.)

It is quite common for a domain setup to include a CNAME record and an A record. That ensures visitors can access your website using the www version or the "naked" domain. The service or platform with which you're setting up your domain name should provide the specific CNAME and other DNS records you need to add in your iwantmyname dashboard.

You will also need to add your domain name in your control panel for whatever service or platform you're connecting it to to finish setup and get the website or email working and online.

CNAME records can sometimes also be used for added security or to verify your account ownership. G Suite and Zoho Mail offer this option, for example. When setting up your email hosting, you create the CNAME record using a unique code you get from your Google or Zoho account, which that account can then detect to confirm that you are the domain owner.

Some examples, G Suite CNAME records, with calendar, docs, etc. for the different apps' subdomains:




Here is a Zoho Mail setup that includes the verification CNAME record:

Zoho Mail setup


The DNS records, including a CNAME and A record, for Big Cartel:


Big Cartel setup










To learn more about CNAME records and other DNS records and their uses, check out our guide: What is DNS? Here's what you need to know.

What is an MX Record?

MX records (which stands for "mail exchange" records) are used specifically for email. These records tell email services where your email is hosted, so emails sent to you can be delivered.

You should receive at least two MX records, and part of their setup will often include different priority numbers. This tells mail servers how to send the mail. If one or more server is unavailable -- no problem -- mail can be routed via your second, third, etc. mail server (using that server's MX record).

For example, if you set up G Suite for your email, your MX records would look like this:

Google Apps MX records








The priority is the number shown beside MX. The lowest number mail server (which is shown to the right in the Value field) is 10 in this case, and it's tried first for delivering email. If it's too busy or not available, then the next highest number (20) is tried.

MX records can't have a priority of 0, but 5 or 10 is common for the first one. If you are given instructions to use a priority of 0, just use 1 instead.

If you would like to know more about the various types of DNS records and how they're used, check out our guideWhat is DNS? Here's what you need to know.

What is a TXT Record?

TXT records (which stands for "text records) are one of the more generic types of DNS records. Commonly they are used for adding additional security or verification records, which can help confirm domain ownership or combat spam in email accounts.

TXT records aren't used for connecting a domain name to a website or email like A, CNAME, or MX records, but they are often added at the same time to verify the domain with the service platform and enable you to get the website or email working.

It's common for a TXT record to include a code. These are unique codes for each verification, and enable the service you're setting up (like G Suite or Zoho) to confirm that you own the domain and have access to the account where you're setting up these records.

Typically you get the verification code from your account for the website or email service you're setting up (like G Suite or Zoho). If you are not sure where to find the code, we can try to help, or the support team for the service you're trying to set up can assist.

The codes can vary in syntax, but usually include strings of letters and numbers. Sometimes there are dashes and underscores. The exact format can be confusing sometimes, so if you have questions, feel free to ask for help.

We have information on adding a TXT record, and setting up G Suite, Zoho Mail, FastMail, or Microsoft Office 365, which are popular.

Sometimes you also use a TXT record to add an SPF record (we know, that's a bit confusing). SPF records are used for security. We have information here on adding an SPF record.

For more information on DNS records and what they do, check out our guide: What is DNS? Here's what you need to know.

Microsoft Office 365 setup

After you have registered your domain with iwantmyname, you can sign up with Microsoft Office 365 and add your new domain name in your Microsoft account to create new email address(es) using that domain.


Once you go through the Office 365 setup wizard, you will be asked to add several DNS records.


The DNS records Microsoft provides need to be added in your domain's DNS manager in your iwantmyname account.
 
  1. To add the records, login to your iwantmyname account, and in the top navigation menu, click on Setup, then click on Manage DNS.
     
  2. Select Edit DNS records for the domain you would like to set up.
     
  3. Add the records one at a time, using the details provided by Office 365 and filling in the fields provided. Click on the add button to the right of the fields once you've added each record.
     
  4. The format of the SRV records listed by Office 365 differs a bit from our input format. In order to add the SRV records, please put the details in as follows:
    
    Hostname: _sip._tls
    Type: SRV
    Priority: 100
    Value: 1 443 sipdir.online.lync.com
    
    Hostname: _sipfederationtls._tcp
    Type: SRV
    Priority: 100
    Value: 1 5061 sipfed.online.lync.com
    
    
  5.  Once you have added all the details, save the new DNS settings.
     
Here an example of what the DNS records will look like in your DNS manager and how to save the details:


You have now added all the records and will be able to finalize the setup in your Office 365 account. If you have any questions or need help getting things set up, just let us know.
 

I made a mistake. Can I cancel my domain registration and get a refund?

Once a domain purchase/registration is completed, you own the domain for a full billing cycle (a year) and we cannot process a refund. The partner registrar that we register domains with doesn't offer changes, cancellations, or refunds.

Please be very careful when typing in the domain name you want and double- check it in the checkout process.

You can cancel renewal of your domain so that at the end of the year it expires and does not renew. To do that, login to your iwantmyname account.

Click on "Domains" in the main dashboard menu, then click on the domain name you would like to cancel.

On the next page, to the right of "Next Billing", click "cancel".

If the domain you registered was accidenally misspelled, or if you never received a confirmation email and payment receipt, please let us know and we can check on the status.


 

What is a "root" (aka "naked") domain and what is a subdomain?

When you register a domain name, you register what is known as the "root" domain (also called "naked domain" or the "zone apex").




In the example above "mydomain.com" is the root domain. There's nothing at the beginning before "mydomain.com", like "www" or "blog" or "shop".

The "www" you see in the image above is what is called a subdomain of mydomain.com. Subdomains can be created later, but you can't register a domain with them.


Technically, a domain name is read from right to left (which can seem backwards).
  • It starts with a "." (which is usually not displayed).
     
  • Then comes the so-called "top level domain" (TLD, e.g. .COM or .NET or .PIZZA).
     
  • It is followed by what we call the "root domain", which is the bit that you can register and which is assigned to you as long as you keep the registration, e.g. "mydomain" in the example above.
     
  • Anything after the root domain we call "subdomain". You can create as many subdomains for your domain name as you like. Up to the maximum length of a domain name, which is 253 characters in total. However, each 'level' may not be longer than 63 characters.
    E.g., with "mydomain.com" something like "this.is.a.subdomain.of.mydomain.com" could be created.
     

I already paid to renew my domain. Why did I receive this notice?

Occasionally customers who have already been billed for their domain(s) renewals receive the email notification show below, warning them that their renewals are upcoming.

This notification is understandably confusing. However, there is good news: you can ignore it.

Some time ago, there were some industry-wide policy changes from ICANN regarding renewal schedules and notices. The result is that they imposed their own notification schedule onto registrars independent of companies like us. This occasionally results in notifications arriving out of order. (Hence the confusion when you've already paid for your renewal.)

We have included an example of one of these "ERRP notices" below.

As long as your domain remains set to auto-renew, and you have up-to-date payment details in your account, your renewal will be processed on schedule.

You will receive an emailed notification and receipt when the renewal billing has been processed and your domain will be renewed on time. You won't be billed again and the domain is not at risk of expiring.

If you're not sure whether your renewal payment was completed, or if your domain is set to auto-renew, you can easily check that in your domain's dashboard when you login, or you can ask us and we can let you know.

ERRP notice

Fake domain suspension notification email

Recently we have been made aware of fraudulent emails that have been sent to a number of high profile domain registrars' customers.

These emails appear to be coming from abuse@1api.net or similar email addresses and attempt to impersonate the Spam and Abuse Department of our in-house domain name registrar 1API GmbH. These suspension emails are NOT being sent from Hexonet, 1API, or iwantmyname.

The fraudulent emails claim your domain name has been suspended because you have failed to respond to previous email and telephone notices.

The email message is an attempt to have you click on links and download files.

DO NOT reply to the email directly.

DO NOT click on any links.

DO NOT call the number listed in the email.

Just delete and ignore the email. If you have any questions or concerns, whether you have received the email or not, please don't hesitate to contact us.

We have information about many other common scams here as well if you have additional concerns

This is a copy of one of the emails:

fake domain suspension email

 

Behance ProSite is now Adobe Portfolio

Adobe has taken over Behance ProSite, and the new service is called Portfolio.

For those who have been ProSite customers and who wish to continue to use Portfolio, you will need to update the DNS records connecting your domain(s) to the service.

Adobe has provided instructions for setting up Portfolio with custom domains here:

https://help.myportfolio.com/hc/en-us/articles/208925318-I-already-have-a-custom-domain-and-I-want-to-use-it-with-Portfolio-What-should-I-do 

You can get the required A records from your Portfolio account. Once you know them, you can update them in your DNS dashboard:

https://iwantmyname.com/dashboard/domains

Or send us an authenticated request for security and we'll take care of the update for you. (You will need two IP addresses from your Portfolio account to make the update.)

To do that, please login to your iwantmyname account and let us know that you would like to update to Adobe Portfolio. Send us the A record IP addresses from your Portfolio account using our support form:

https://iwantmyname.com/support

Once that is done, the only thing left to do is to add your domain in your Portfolio account. Those instructions are on this page starting at "Finally, enter your Custom Domain in the Portfolio editor, in Settings --> Domain Name."

https://help.myportfolio.com/hc/en-us/articles/208925318-I-already-have-a-custom-domain-and-I-want-to-use-it-with-Portfolio-What-should-I-do 

Once you've completed that, your domain will be pointing to Adobe Portfolio now, and should start working shortly once the new settings have time to propagate.

Alternatively, if you would prefer to switch to another portfolio service/platform, we have a variety in our Marketplace, or we're happy to help you get any others set up.

If you have other questions or need additional help, just let us know.

Don't let us get caught in your spam filter

We all rely on email spam filters without even thinking about it most of the time... Until it filters out that super-critical message informing you of an important domain that's about to expire.

To prevent this from happening to you, all you need to do is add us to your email platform's safe sender list, also known as a whitelist. Sometimes this can also be done by adding our email address(es) to your email address book contacts list.

For iwantmyname, we recommend white listing these email addresses:
 
  • help@support.iwantmyname.com
  • billing@support.iwantmyname.com

Or just the iwantmyname.com domain name if that's an option for you. We also recommend adding the domain ispapi.net, which will cover a number of registry-related notifications.

Here are some instructions from the platforms themselves:
 

Microsoft Outlook

Microsoft Office Support

1. On the Tools menu, click Options to open the Options dialog box.
2. On the Preferences tab, under E-mail, click Junk E-mail to open the Junk E-mail Options dialog box.
3. Click the Safe Senders tab.
4. Click Add.
5. Enter an e-mail address or Internet domain name to be added to the list box, enter the name or address that you want to add.
 


Gmail

Gmail Help
 
1. If you find that some senders' messages are consistently being mislabeled as spam, you can prevent this by adding their email addresses to your Contacts list. Gmail will deliver messages from members of your Contacts list to your inbox, unless they know with high confidence that they are spam.
 


Apple Mail

Apple Support Communities
 
1. While in Mail open Mail -> Preferences -> Junk Mail from the Menu list along the top of your screen.
2. Make sure that Address Book, and Previous Recipients options are checked.
3. Exit the Preferences window. Now all you have to do is Add them to your Address Book.app or email them and they should no longer be marked as junk/spam.

 

Yahoo Mail

 
1. Adding someone to your Contact list ensures their messages won't end up in your Spam folder. If you receive an email from a new contact, click their name and select Add to contacts to easily save their contact info.
 
Or, the long way:

1. In Yahoo Mail, click the Contacts icon to open up your Yahoo Contacts.
2. Add a new contact.
3. Click New Contact.
4. Enter the contact's information. (Only part of the contact's name is required.)
5. Click Save.

 

FastMail

FastMail support
 
1. Email from senders in your address book get special treatment. They avoid greylisting and get a reduced spam score.

If you use an email client (e.g. Outlook, Thunderbird, Apple Mail, etc.), you don't have to enter addresses into your FastMail addressbook manually, you can upload from many different address book formats on the Import & Export screen.
 
1. To avoid spam checks on a complete domain, you can add a contact with the email address *@domain.tld to your Address Book. This will whitelist messages from all senders in this domain.

 

Zoho Mail

Zoho Mail User Guide

1. Login to your Zoho Mail account and click Settings.
2. Go To Mail Settings, then Anti Spam.
3. Click White.
4. Type the email address or domain that you want to add to the list.
5. Select one of the following options:
  • White-listed Domain - to add the domain address specified to White-listed Domains.
  • White-listed Email - to add the Email address specified to White-listed Email.
6. Click Add to add to the list.

We've updated our Terms & Conditions. What's changed?

We have completely overhauled and updated our terms to bring them in line with current ICANN regulations. (ICANN being the governing body of all generic domain extensions, or gTLDs.) Our terms define our rights and responsibilities as a domain service provider and the rights and responsibilities of our customers.

What those are hasn't really changed, though we have adjusted the language.

On our Terms & Conditions page, we have linked to all the different registry agreements for the extensions that can be registered via our system from within our terms. By registering a domain name you not only agree to our terms but also agree to the terms of the registry providing the extension. (Each country code domain extension, or ccTLD, has its own registry, for example.)

We needed to add a few more links to that list because of recently launched domain extensions (TLDs).

We also added the WHOIS privacy agreement to our terms so customers can set WHOIS privacy by default, but won't need to activate it for each domain name individually. (More information here on WHOIS privacy availability and setup.)

The WHOIS privacy agreement is pretty much the only actual new addition to the terms. The rest of the agreement may have changed slightly in wording and it got a bit more general to be relevant for all domain extensions (since there are so many new ones) but hasn't changed in its actual content.

Setting up WordPress on OpenShift hosting

If you're using OpenShift for hosting and want to set up WordPress, you'll need to do that in three parts. Note that unlike many WordPress setups, you're not changing our nameservers to your hosting provider's, but rather using DNS records.

You'll need to be signed up for OpenShift and set up that account. Login there and edit your aliases.

























Next, login to your iwantmyname account and in your domain's dashboard, you'll add the two DNS records as shown below. You can add them manually, then save the new settings, or you can use our one-click install. Just start typing OpenShift in the search field to bring up the drop-down option, then click on it or press Enter.

search for OpenShift in iwmn dashboard








On the next page, enter your OpenShift app name, then click the Install button.

select app name for OpenShift install
Your specific CNAME value will be different from this example, of course.












Next, login to your WordPress dashboard and go to Settings. Add your domain name there and update any other settings and descriptions. Save those new settings and you should be all set!




























If you have any questions or need additional help, just let us know.

How do I set up FastMail with my domain?

FastMail is a very popular email hosting service, and definitely a favorite of ours. It's fast, powerful, and easy to use. They offer a 30-day trial to get started so you can check out the service without obligation. Their Standard and Professional plans both support using your own domain name.
 

Creating your FastMail account


To get started, go to the FastMail signup page.

Note: these instructions are for those who have already registered a domain name. If you haven't done that yet, you will need to complete that first.

Fill in the FastMail signup form with your details. Be sure to click on the USE MY OWN DOMAIN button, since you want to set up email addresses for your iwantmyname domain name, not for @fastmail.com.

Note that the email address you create there (hello@lookatmynewdomain.com in this example) will be your FastMail account login and admin email address. BUT completing setup on this page doesn't complete all the setup yet to get your email account(s) working. Keep reading!

FastMail signup

Make sure you use a strong password that's different from any other passwords you have. Once everything looks good (check for typos!) click the green START 30-DAY FREE TRIAL button.

FastMail signup 2

The page will refresh and take you to your inbox, which will have a welcome email from FastMail.

FastMail inbox/intro email

That welcome email has a lot of useful information, so be sure to give it a read.
 
  • How to send/receive email from existing email accounts using your new email addresses.
  • Instructions for how to set up more email accounts with your own domain name.
  • How to get FastMail working mobilely on your phone or tablet, as well as a variety of email clients.
  • How to set up billing at the end of your free trial if you decide to stick with FastMail.
  • Where the documentation is and how to get help from their support.


FastMail setup using DNS records


Now, we also need to connect FastMail to your domain name, so next you will login to your iwantmyname account and go to your dashboard. Then go to the FastMail install page. There are a few ways of getting there, which are all listed in our Zoho Mail setup guide if needed.

For this example, we're just going to go to the domain's dashboard page and search for FastMail.

FastMail iwmn install
On the next page, click on the green Install FastMail button. Or, if you want to set up email addresses for a subdomain, like hello@mail.lookatmynewdomain.com instead of just hello@lookatmynewdomain.com, click the or add on a subdomain link first.

FastMail iwmn install 2

The page will refresh and display a Finished! message, letting you know the DNS records for FastMail were installed in your dashboard.

FastMail iwmn install 3

They will look like this:

FastMail DNS records in iwmn dashboard

If you have any questions, the corresponding instructions from FastMail are here.


FastMail setup using nameservers


Alternatively, if you would prefer to use FastMail's nameservers instead of DNS records, you can do that on your domain's update nameservers page using these instructions and the two nameservers they list. Once you've changed the nameservers, save the new settings.

Note that if you use external nameservers:

1. You have to delete ALL the iwantmyname ones and only enter the external hosting provider's nameservers.

2. Any DNS record updates have to be done in your hosting account now (so in this case in your FastMail account). If you want to have a website and email using your domain name, we recommend using the DNS records setup instead, since the records for both can all be set up in your iwantmyname dashboard.

FastMail setup using nameservers


Verifying FastMail DNS setup


Next we're going to confirm that FastMail has detected your DNS settings or nameservers.

Back in your FastMail account, click on the area beside the downward arrow at the top left corner to drop down the menu, then click on Settings to access your account settings.

FastMail account settings

Click on Domains in the left side menu on the next page, then click the Recheck DNS button to see if your iwantmyname dashboard DNS setup is active yet.

FastMail setup, check DNS setup

This shows the records are active and verified. If you choose to use the nameserver setup option, to edit or update DNS records, you'll click on that Edit button on the right to access the page you need.

Note: If the records aren't active yet, give it an hour or two for propagation, then try again.

FastMail account verification - nameservers


Add a new user/email address


Here are FastMail's instructions for adding additional users/email addresses. Continue reading for further help. First you will need to verify the account, though.

To add additional users/email addresses, in Settings you'll click on Users in the left side menu. Enter your account password, then click on Unlock.

FastMail setup - add users

While you are in your free trial period, you will be able to create and use 5 active user accounts. Any additional ones you create will require that you upgrade to a paid plan before they will work.

To add a new user, click on the New User button in the top menu bar.

FastMail setup - new users 2


Account Verification


A Verify Account popup will appear, and you will need to add a mobile phone number to which FastMail will send a one-use verification code. This is a security function to prevent fraud and other security issues.

BE SURE TO ENTER A VALID MOBILE/CELL PHONE NUMBER AND NOT A LANDLINE NUMBER.

Then click on the green Send Verification Code button.

FastMail setup - verification

On the next popup screen, enter the code sent to you via SMS, then click the green Verify button. If the code didn't arrive or you accidentally entered an incorrect phone number, you can correct that or resend the code from this screen.

FastMail setup - complete/correct verification

The screen will refresh and confirm the account is now verified and unlocked. Click the green Done button.

FastMail Setup - complete verification

Then you can click on the New User button in the menu at the top of the page and begin the setup process for a new user email address/account.

FastMail setup - create new user
Some features will not be accessible on the free trial plan, and others will only be available to the account admin.

When you're done, click the Purchase button at the top of the page. (You won't start a paid plan until you provide payment details, so creating users is still free at this point.)

FastMail setup - create new user


Change Password & Account Security


If you need to update your account password, you can do that from Settings by clicking on Password & Security in the left side menu. You can also add an account recovery phone number or email address to receive a code if you lose your password or your account login details are stolen.

You can also set up two-step verification (or two-factor authentication) from this page, which we highly recommend.


Email Forwarding


If you would like to be able to access your new domain email address and messages from another account or email client you already use, you can set that up from Settings by clicking on the Rules link under Mail in the left side menu.

On the Rules page, click on New Rule in the menu at the top of the page.

Fill out the specifics, then click the Save button in the menu at the top of the page.

FastMail setup - email forwarding


FastMail Help & Contacting Support


Help documentation

Contact support

New owner update (change of registrant) procedure for generic top-level domains (gTLDs)

Beginning on December 1st, 2016, owner updates (also called "change of registrant") for generic top-level domain names (gTLD) will require additional approval before they can be processed. This change in policy comes from ICANN and is primarily to provide additional security for domain owners.

Note: in this article, we will be referring to domain owners. Please note that a domain's registrant and owner are the same thing. So if you see references to domain registrants elsewhere, it also means owner.

This update approval may be initiated via emails sent to both the old and new domain owner. The updates will no longer be processed in real-time, and can take up to 14 days (depending when approvals are completed).

Owner update (or change of registrant) means a "material change of the registrant" which can be:
 
  • Updating the first or last name of the owner contact, AND/OR
  • Adding, removing or updating the organization of the owner contact, AND/OR
  • Updating the email address of the owner contact.
  • Additionally the owner update process may be triggered if the email address of the administrative contact is updated because the old owner contact didn't have an email address saved.

 

Who can initiate an owner change?

A gTLD owner update can be requested by either the old or new domain owner or their respective designated agents for domain names managed in the iwantmyname system.


What is a Designated Agent (DA) and who can become one?

Owners (old or new) can explicitly authorize an individual or entity to approve an owner update on their behalf. That individual or entity acts as Designated Agent.

Though any individual or entity can be a DA, explicit and verifiable authorization must be given.  
iwantmyname automatically acts as Designated Agent for a new domain owner for domains managed with us per our terms and conditions.


Who can confirm an owner change?

Both the old and new owner must confirm an owner change. However, Designated Agents for either the old or new owner can also confirm on behalf of their respective registrant customer.

Since we are acting as Designated Agent for all of our customers, we will automatically approve an owner change on behalf of the new owner.

The old owner will receive an approval email, which they will need to confirm, since we may not be the Designated Agent of the old registrant.

The old registrant/owner has 14 days to approve the owner change. Failing to approve the owner change within 14 days will cause the process to expire. A new owner change process will need to be started in that case. 


What happens if either the old registrant/owner denies confirmation?

If the old owner does not confirm the owner update within fourteen (14) days, the change of registrant request will be denied and expire and the domain name registrant information (WHOIS data) will remain the same, that of the old owner.

The new registrant (or their DA) must always provide approval confirmation, which is done automatically at submission by iwantmyname acting as the new registrant's DA. 
 

What happens if the old registrant/owner's confirmation is not received within fourteen (14) days?

The change of registrant request will be denied and expire and the domain name registrant information (WHOIS data) will remain the same, that of the old owner. A new change of registration request will have to be initiated. 
 

After an owner update is completed, what happens?

Both the old and new owner are notified by email that the change of the owner has completed. 


60-day transfer lock - opt out

A gTLD owner update usually triggers a 60-day inter-registrar domain transfer lock. This means that the domain name will not be transferrable to another domain name provider (registrar) for 60 days after the owner update.

However, we automatically select the opt-out option and once the old owner approves the registrant update the 60-day transfer lock will not be enabled if the owner update is approved within 14 days of the start of the owner change process.

If the old owner would like the 60-day transfer lock to be enabled during the owner update please contact us before the owner update is started and we can start the change process in a way to ensure the 60-day transfer lock is set after a successful owner update.
 

How does this new policy affect domain names using a WhoisTrustee privacy service?

Any domain using WhoisTrustee will only be affected if the underlying escrowed registrant data has a material change. Turning privacy services on or off does not change the owner and therefore does not constitute a material change, so it will not trigger an owner update. 


How to initiate an owner update

1. Log in to your iwantmyname account and go the the domain name's contacts page. (From the domain name's page in your dashboard, click on edit contacts.)

2. Update the owner details as required.

3. Save the changes. This will trigger the approval process and emails for the update.

4. You will then be taken back to your dashboard where you will be able to see the status of the pending owner update.

5. The old registrant will receive an email requesting approval for the update.

6. Once approved and the process has completed both the old and new domain owner will receive a confirmation email.
 

How do I complete a gTLD domain owner change?

There is a new procedure from ICANN governing domain name owner changes (aka "change of registrant") for gTLDs (the domain extensions that aren't two-letter country codes).

Owner changes can be requested by either the domain's old or new owner, but will no longer be completed in real-time. Owner changes will now also require approval for the changes from both the old and new owners of the domain name.

This approval can be granted by the domain's actual old or new owner, or by a Designated Agent. Per our Terms & Conditions (https://iwantmyname.com/terms) iwantmyname is the Desginated Agent for our customers, so we can approve owner changes on behalf of at least one owner.

You can still update some registrant/owner contact details in real-time without needing approval (like phone number or address). However, the following changes to owner/registrant details will require an owner change:

- Updating the first or last name of the owner contact, AND/OR
- Adding, removing or updating the company/organization of the owner contact, AND/OR
- Updating the email address of the owner contact.
- Additionally the owner update process may be triggered if the email address of the administrative contact is updated because the old owner contact didn't have an email address saved.

You can make and save the changes listed above in your domain dashboard as you did before. From the domain's page click on "edit contacts". Once that's done, you will be taken back to your dashboard, which will show the status and progress of the owner change.

The old owner of the domain will receive an email requiring approval of the change. If this approval isn't completed within 14 days, or is rejected, the owner change will be cancelled and a new one would need to be started.

If the owner isn't able to receive or approve the owner change (e.g. inactive email address), we can make the change. Please let us know and we'll advise further.

Once an owner change is completed, the domain is also transfer-locked for 60 days, unless the old owner of the domain opts out of the transfer lock.

For full details on how gTLD owner changes work now, please see our article:

https://help.iwantmyname.com/customer/portal/articles/2658080

Do you support DNSSEC?

The easiest way to set up DNSSEC (aka DS records) is if your nameserver provider supports DNSSEC (like CloudFlare, pictured below). Just enable it there, then grab your DS record to use with your domain.



Please note that our own ns1/2/3/4.iwantmyname.net nameservers do not support DNSSEC at this stage so you will have to use an external nameserver/hosting provider and update your domain name accordingly. Once the external nameservers are in place, you will be able to add DS records in the iwantmyname dashboard.

In the CloudFlare example above, copy the relevant string of the DS record, which is everything after 3600 IN DS, on the DS record page in your domain admin (you can find that at https://iwantmyname.com/dashboard/domains/dnssec/<domain name in question>).

The DS record has to be in the format “[key tag] [algorithm] [digest type] [digest]”. Also see below:



Once set up, you can test your DNSSEC setup here: https://dnssec-debugger.verisignlabs.com/

If you need any further assistance, please let us know.

Do you support CAA records?

CAA (or Certification Authority Authorization) records are a fairly new type, intended for enhanced security.

We do support CAA records, but for the time being we need to add them for you. Please login to your iwantmyname account and send us an authenticated request via our support form including the required CAA record syntax:

https://iwantmyname.com/support

Syntax: <flags> <tag> <value>

E.g. 128 issue "mydomain.com"

Once we have that information we can make the update for you and provide additional information to check once the setup is propagated and working. In the mean time if you have any questions, just let us know.

I have WHOIS privacy in place. Why am I still receiving spam email?

Having WHOIS privacy in place (by default upon registration now, for supported TLDs) is a huge step in preventing unwanted solicitation and emails. However, per ICANN policy, which is the governing body of the internet, domain owners have to be reachable by email at all times. This is why emails can be forwarded to you even with WHOIS privacy in place.

There are legitimate emails you need to receive, e.g. for domain transfers, WDRP notices, or any complaints.

Unfortunately, spammers also monitor the public WHOIS constantly, so new domain registrations can trigger these messages, which can get forwarded to you along with legitimate notifications.

Our upstream partner has also recently upgraded their filtering with a more developed scoring system for emails, which should help with spam getting through as well.

If your email hosting provider filters out the spam (all the big providers like Google, Yahoo, Microsoft, etc. should) there isn't much to worry about. If you've set up your own hosting, you may need to train your spam filters.

As noted, having WHOIS privacy in place is the best protection to prevent your personal information from being harvested. Additionally, each privacy email address that's being used in the public WHOIS is unique, which is better than having your personal email address associated with every domain name.

If you have any further questions, please let us know.

How to register a reserved or conflicted .NZ domain

The deadline for registering a reserved or formerly conflicted .NZ domain passed on March 30th, 2017. Those domains can now be registered regularly IF there is no longer an existing conflict. I.e. multiple parties wanting the same .NZ domain name and with a legitimate claim based on an existing ownership of the comparable .CO.NZ, .ORG.NZ, etc. domain name.

For still conflicted .NZ domains, the registrants involved will need to lodge their preference with the registry by October 18th, 2017 to remain involved. (If this is not done the claimant will lose the right to claim the second-level domain, e.g. mydomain.nz.)

You can lodge your preference regarding a conflicted domain name here:


https://www.dnc.org.nz/conflicted-name-process/lodge-your-preference/

More information are the conflicted domain process can be found here:

https://dnc.org.nz/cnp

Proposed changes to the conflicted name process can be found here:

https://dnc.org.nz/conflicted-names

The registry will also be contacting those involved in conflicts. Still conflicted .NZ domain names cannot be registered in our system yet.

Our registration fee for .NZ and other domains is listed on our pricing page:
https://iwantmyname.com/domains/dot-nz

How do I set up Zoho Mail with my domain?

Zoho Mail is currently the only email hosting provider that offers a free plan (for 1 domain name and up to 25 users). Zoho Mail is quite popular with individuals getting started with their first custom email accounts, and for those starting up small businesses and wanting professional branding.

Zoho Mail's free plan has limited features compared to the paid plans, however, so be sure to read the plan information carefully to select the plan that meets your needs.

Please check their storage limits and other account parameters to ensure they're sufficient for your needs.

To begin, we'll set up your account at Zoho Mail. Go to their signup page. This is for the free account option, though you're welcome to choose any plan.

If you have already registered your domain name with iwantmyname, ensure that the Sign up with a domain I already own radio button is selected.

Type/paste your domain name into the domain field that shows www. at the beginning.

Enter your name and the username for the first email address that you want to create. That email address will be your administrator account in Zoho Mail.

You will also need to add a separate mobile phone number or email address. This will be the phone number or email address you use to login to your main Zoho Mail account.

DO NOT USE AN EMAIL ADDRESS THAT YOU HAVE NOT CREATED YET, like one using your new domain name. Use an existing email address that you know is active. As always, make sure you use a strong password that's different from any other passwords you use.

Once everything looks good (check for typos!) click the red Sign Up button.

Zoho Mail signup page #1
The system will process for a moment, then refresh to a Welcome page. It will list the type of account you have and what's included with it. When you're ready to continue with setup, click the Setup "mydomainname.com" in Zoho link to continue.

Zoho Mail setup page 2
On the next page, click Choose on the drop-down list to select your domain's DNS Manager. iwantmyname isn't listed there, so just click on Others... at the bottom of the list.

Zoho Mail setup DNS

When the page refreshes, it will display the verification code you need in the box under Name / Host / Alias / CNAME as well as the rest of the information you'll need for the verification record under Value / Points To / Destination.

Our one-click install will take care of the records for you. You just need to copy the verification code.

Zoho Mail setup CNAME verification

Copy the code that starts with "zb" followed by a string of numbers.

Then login to your iwantmyname account and go to your dashboard. Next you need to go to the Zoho Mail install page. There is a few ways of getting there.

From the dashboard you can click on Services & Applications.

iwmn dashboard - Services & Applications

From the top navigation menu you can click on Setup, then Apps & Services.

iwmn dashboard - Apps & Services menu

If you go to the page listing your domains, you can click on Install new service to the right of the domain name.

iwmn dashboard - install new service

Or you can go to the domain's page, click on manage DNS records.

iwmn dashboard - manage DNS records

Then in the search field above your DNS records listings, type Zoho Mail in the search field and press Enter.

iwmn dashboard - one-click install
Once you are on the Zoho Mail install page, paste the verification code from your Zoho Mail account into the verification code field, select your general location from the Location drop-down list.

Note: there are only three regions in the Location list. The one you will use depends on which Zoho site you created your account. For example, if you logged in to mail.zoho.com, then you will use the .COM settings. If you logged in to mail.zoho.eu or mail.zoho.com.cn, then you will use the iwantmyname settings corresponding to that TLD (domain extension).

Then click the green Install Zoho Mail button.

Zoho Mail install selections

When the page refreshes you'll see a Finished! notification, and if you look at your dashboard, you'll see the verification CNAME record you need, and the MX records you need for email.

iwmn dashboard - Zoho Mail install - DNS records success

Now you can go back to your Zoho Mail account to complete verification. At the bottom of the setup page you were previously on, click the green CNAME Lookup button.

Zoho Mail setup - CNAME verification

Zoho Mail's system will check for the DNS records you just set up. You should see a success pop-up message. If you don't, wait an hour or so to enable the records to propagate further, then try it again.

Zoho will also encourage you to set up and verify some security records: DKIM and SPF. They are optional, but if you would like to add them there is more information at the end of this guide.

Zoho Mail setup - verification success

If you do see the verification message stating that the records are perfect, click the green Verify Now button.

The page should refresh to a Congratulations! page, and show the username you provided at the beginning for the admin account email address.

Zoho Mail setup - admin account setup

If that's the username/email address you want to create, that's great. Click the Create Account button to continue. If you changed your mind or there's a typo, edit the username to what you want it to be, then click the Create Account button.

At this point you get into the various parts of setting up the account, as you can see from the left sidebar navigation. The overall account that you have created manages everything, including the various users and email addresses you set up, any groups, how email gets delivered, etc.

You may want to set all of these things, or you may have only wanted one email address, and that setup is already completed. There are also side options like setting up forwarding to another email client or account.

If you would like additional email addresses, click on the green Proceed to Add Users button. If not, click the green Skip button through the setup pages for any options that don't interest you. (You can always go back and set them up later.)

Zoho Mail setup - additional functions

Also, you can either do the setup for additional users/email addresses yourself on that next page, or you can send an invitation to another user and they login to Zoho Mail and set up their account themselves. Note: you have to send the invitation to an email address that already exists, not the one they are going to create using your new domain.

Zoho Mail setup - invite users function

Once you finish proceeding through setup, you'll be taking to the Zoho Mail webmail inbox/interface. And that's pretty much it! Take a look around your Zoho Mail dashboard and get familiar with it.

You can use Zoho Mail's web interface for your custom domain email, like you might for Gmail or Hotmail. Or you can set it up to forward to another email client or account you already use, like (again, like Gmail or Hotmail), or like Apple Mail or Outlook, so you can send email using your new domain email address(es) there.

You will receive two emails from Zoho Mail at the email address you used for account setup (the one that's NOT using your domain name).

One has the subject line "Welcome to Zoho" and has a link in it that you need to click on to confirm you the registration of your Zoho account.  

Zoho Mail setup - welcome email

Once you click the link, a confirmation page should open in your browser showing successful confirmation of your email address and account. Until this is done you won't be able to start using the account correctly or be able to send/receive emails using your new email address(es).

Zoho Mail setup - verification confirmation

The other email has the subject line "Welcome to Zoho Mail" and outlines various setup things you need to do or might want to do.

Here is some additional setup information that might be of interest:

Zoho Mail Help Center - anything and everything you need to know about setup and functions and how to search for more help.

User Guide - How-to information for pretty much everything from getting started to advanced functionality.

SPF/DKIM - SPF and DKIM records are for additional security, and are quite easy to add to your iwantmyname dashboard. (Use the TXT Type.) If you have questions or need help setting that up, just let us know.

Two-factor Authentication - an account security feature that we recommend setting up for all accounts when possible.

Email Forwarding - to access your custom email account from a different account or client that you use.

Mobile Access - Zoho has its own mail app that you can use on the go. Or, as mentioned, you can set up Zoho Mail to forward to any existing email client that you use.

Do you offer a WHOIS privacy service?

Yes! We activate our free WHOIS privacy service by default for all domain registrations that support it.

Check the full list of domain extensions that support WHOIS privacy here.

How do I enable the WHOIS privacy service?

If you registered your domain since early February, 2017, and the TLD is supported, the privacy service is already in place.

If you registered your domain before early February, 2017 (when we turned on WHOIS privacy by default), and your TLD supports it, you can turn the privacy service on any time in your dashboard. Just go to the domain's page and click on "enable privacy". Follow the instructions and you're done!

Once WHOIS privacy is added, the page will update to show that the information is now hidden. There will also be a notification that WHOIS privacy will need to be removed if you ever need to transfer the domain.

Add WHOIS privacy

What if I don't want WHOIS privacy turned on?

We understand that some people don't want their details hidden, which is fine, too. You don't have to turn the privacy service on, or, if you ever want to remove it, just click "disable privacy" in your dashboard.

disable WHOIS privacy

How much does the WHOIS privacy service cost?

Our WHOIS privacy service is and always will be free of charge. If your current registrar charges extra for WHOIS privacy/proxy services, you should transfer your domain. You can start a transfer here.

Who can use the WHOIS privacy service?

Any iwantmyname customer can use our WHOIS privacy service. It can be added to most gTLDs and a few ccTLDs, though many ccTLD registries (e.g. .DE, .FR) don't offer a WHOIS privacy option. Check here to see if your domains can have WHOIS privacy added.

The New Zealand registry (.CO.NZ, .NZ, etc.) has added WHOIS privacy support, but note that it does not mask registrant name or email address.

We believe it should be in the best interest of any company or organization (i.e. not individuals) to use a contactable address when registering domains. If you need protection for your company, you should consider creating your own WHOIS privacy service.

IRPO service for .NZ domains

As of March 28th, 2018, New Zealand's Domain Name Commission (aka DNCL, the registry for all .NZ domain names) requires authorised registrars to offer their Individual Registrant Privacy Option (IRPO).

IRPO is an optional privacy service for .NZ domain registrants to enable masking of their registrant information. The IRPO service is available to individuals only, excluding registrants engaged in "significant trade". The service cannot be applied to domains registered to companies.

These are the domain extensions to which the IRPO service can be applied:
 

  • .NZ
  • .AC.NZ
  • .CO.NZ
  • .GEEK.NZ
  • .GEN.NZ
  • .KIWI.NZ
  • .MAORI.NZ
  • .NET.NZ
  • .ORG.NZ
  • .SCHOOL.NZ


The IRPO service does not mask all registrant details that would appear in a WHOIS or .NZ query search. The registrant phone number and postal address are masked. However, the registrant name and email address are not masked.

.NZ domain registrants still need to provide all of the standard details when registering a domain name: name, address, phone number, and email. However, now some of that information can be hidden from public searches.

Unlike the WHOIS privacy service that iwantmyname provides for supporting gTLD extensions by default at registration, the IRPO service cannot be added or removed automatically from your domain dashboard.

If you have registered a .NZ domain name as an individual and would like the IRPO activated for your domain name, or if you have any questions, please contact our support team for assistance.

When does my domain expire?

When logged into your account, if you go to your dashboard and then to the domain's page, there's a list of information that shows the next date when renewal will be billed, and the next date when the domain is set to expire or renew.

If the domain shows Renewal Date and Next Billing, with cancel to the right of Next Billing, that means the domain is set to auto-renew.

domain set to auto-renew

If the domain shows Expiration Date instead of Renewal date, shows renew to the right of Expiration Date, and does not show the Next Billing line at all, it means the domain is set to expire.

domain set to expire
If the domain's renewal has been billed, but the domain's renewal date has not arrived yet, the customer will not be able to cancel the domain's renewal themselves, and the cancel/renew link will not appear. Only the green paid icon will appear.

If you do not want this domain to renew, please get in touch with us and we can cancel the renewal and refund the billing. Just login to your iwantmyname account and send us an authenticated request via our support form.
 

Who do you recommend for SSL certificates?

We don't provide hosting services at iwantmyname, so we're not able to offer SSL services, including certificates.

You can read up on adding SSL certificates in our knowledge base: https://help.iwantmyname.com/customer/en/portal/articles/2936477-information-about-adding-an-ssl-certificate

Or have a look at our recommended SSL certificate provider partners here:
https://iwantmyname.com/ssl

Of course, you can use any reputable SSL certificate provider for your domains.

If you have other questions, just let us know.

How do I restore an expired domain?

If your domain expires and isn't renewed during the regular grace period, we may still be able to recover it at the registry level in most cases. 

Please see our full domain restore price list. This list includes all the types of domains that can be restored after expiring:

https://iwantmyname.com/domains/restore-prices

Before requesting a renewal of your expired domain, please login to your account and ensure that the billing details are up to date:

https://iwantmyname.com/dashboard/account/billing

You may also want to get in touch with your credit card company. Declined or failed renewal billing transactions are a common reason domains don't get renewed on time. Sometimes it's simply a matter of authorizing the transaction with them before continuing with our restore process.

The deletion process for generic top-level domains such as .COM / .NET / .ORG, for example, is as follows. Please note that this process is NOT the same for all types of domain extensions.

1. The domain expires and enters a grace period for 45 days.

2. The grace period expires. The domain goes into the "redemption period". It is removed from your iwantmyname account and is deleted at our registrar.

3. Once the domain is deleted, it will be placed in a "pending delete restorable" status at the registry, e.g. VeriSign for .COM or PIR for .ORG domains.

4. The registry will allow us to restore a domain within 30 days after deletion.

5. After 30 days, the status changes to "pending delete" at the registry for 5 days. We will not be able to recover your domain once it has reached this status.

6. The domain will be fully deleted and released to the general public after the 5-day pending deletion period ends. At this point, anyone can register it, but there is no guarantee the previous owner will manage to register it before someone else.

This process ONLY applies to gTLDs (including the new ones, e.g. .PHOTOs or .CLUB). The expiration and deletion process for ccTLDs (the 2-letter country code domains like .CA or .IO) varies by registry. Some have shorter grace and redemption periods, some have none.

Again, please ensure there are valid credit card billing details on your account before starting the restore process.

Please note: Unfortunately, most registries charge higher fees to registrars for domain restores (https://iwantmyname.com/domains/restore-prices), which we have to pass on to our customers. This fee does not come from our side and we are unable to process restores at the regular renewal rate.

How to limit or prevent downtime when transferring your domain

This guide explains how to transfer a domain name from one registrar to another with minimal or no interruption to the services (e.g. email, website) running on the domain.

Note: This article is for gTLDs only.

If you’re unclear on any of the information or actions required, or to check if this guide applies to your domain, please ask our support team. We're happy to answer any questions.

----------

Did you know...?


We will not automatically change the nameservers of your domain when you transfer to iwantmyname. Your domain will keep the nameservers you had in place before initiating the transfer.

If your DNS is hosted by a third-party hosting provider and not by the old registrar, and you plan to keep that hosting, you will not have to change the nameservers or migrate the DNS settings first.

If your domain is currently hosted by your old registrar, you may need to migrate the domain’s DNS settings before or during the domain transfer as it is possible that the registrar will remove any DNS settings from their system once the domain is no longer registered with them.

If you are unclear about whether you need to transfer DNS settings or not, please contact your current registrar for more information.


How to transfer a gTLD domain name without interrupting services running on the domain


1) Make sure that:
 
  • your domain is at least 60 days old or has not been transferred or had an owner change within the last 60 days
  • your domain name is unlocked
  • you have the domain’s transfer / EPP / auth(orization) code.

2) Make sure you have access to the domain’s DNS settings. Please ask your current registrar if you are unsure where to find these settings.

3) Before initiating the transfer at iwantmyname, in your old registrar account control panel, you will change the nameservers of your domain(s) to:
 
  •     ns1.iwantmyname.net
  •     ns2.iwantmyname.net
  •     ns3.iwantmyname.net
  •     ns4.iwantmyname.net

If you are unsure how to do this please contact your registrar for further information or consult their help documentation.

Note: Once you have completed this step your domain will start to run on our DNS hosting infrastructure.

3) Start the transfer for each domain on our Domain Transfer page with the corresponding auth code.

With changes to gTLD transfer procedure as of May 25th, 2018, you will no longer receive a transfer confirmation email that you need to confirm by clicking a link.

You will receive an email from your old registrar notifying you that they have received the transfer request. You do not have to do anything or respond to this email.

4) Login to your iwantmyname account.

In the top navigation menu go to Setup > Manage DNS and click on Edit DNS records for the domain for which you have started the transfer.

In the DNS manager, add all DNS records for the domain. You may have to copy these in your control panel at your old registrar. Save the settings by clicking on the blue Save DNS Settings button at the bottom of the page.

For reference, here is information on some of the different types of DNS records you may have:
 
You will want to add the DNS records as soon as possible after changing the nameservers and initiating the transfer, as there will likely be a brief interruption to your services until this is completed. Unfortunately, this is not avoidable with changes to how transfers work now.

6) Confirm that your domain’s nameservers have been updated. Wait for confirmation from your old registrar or do a public WHOIS lookup to see if the new iwantmyname nameservers are displayed in the WHOIS.

Annotation on 2018-5-5.png






























7) Some registrars enable you to manually approve and complete the domain transfer right away after you initiate it. If you are not sure if your old registrar offers that function, you can check with their support team. If you can complete it right away, do so now.

If you can't approve the transfer right away, it will complete automatically within 5 to 7 days. You can check the status of the transfer in your iwantmyname dashboard. We will also email you a notification and receipt once it completes.
 
Because you have added the DNS settings and changed the nameservers to our servers already, the DNS hosting of your domain already runs on our infrastructure. You can edit the DNS settings of your domains in your iwantmyname account if required even if the domain is still in a pending transfer state.

Please note that during the pending transfer state the domain details (e.g. owner details or the nameservers) cannot be updated. However, DNS records can be updated.

If you have any additional questions, please let us know.

How do I transfer a domain to another registrar?

Before you start, please note that external transfers from iwantmyname to another registrar are initiated at the new, receiving registrar, not in our system.

For most outgoing transfers you'll need an authorization code (also known as an auth code, transfer auth code, transfer code, EPP code, and other terms). This code is located in your dashboard.

For many types of domains you will need to unlock the domain before the auth code will be shown. Please note that for security we cannot email this code to you.

To access your authorization code, login to your account, click on Domains in the main dashboard menu, and on the next page click on the name of the domain that you want to transfer. On the following page the code is located to the right of Transfer Auth Code.

If the code is hidden, that means the domain is still locked. You will need to remove the transfer lock (or registrar lock) which prevents unauthorized transfers to another registrar. (Note: registries for some ccTLDs, e.g. .IO, do not offer a locking service, and so no lock needs to be removed before transfer.)

To unlock your domain, while on the same page, click on unlock to the right of Transfer Lock. When the page refreshes, the authorization code will be displayed. Leave the domain unlocked, as that is also required to transfer.

Domain transfers for gTLD domains — like .COM and most types of extensions that are not the two-letter country code types, aka ccTLDs — do not require transfer confirmation anymore via email sent to the registrant email address.

This is because due to GDPR regulations, registrant details are no longer shown or accessible in WHOIS lookups, even if no privacy service is in place. So the registrant email address is not accessible for sending that confirmation. The process may be different for some ccTLDs, but this is the new way it works for gTLDs.

You will then use the authorization code at the new registrar to initiate the transfer. Please note that gTLDs and some other domains can't be transferred if:
 
  1. the domain has been registered within the last 60 days
  2. the domain has had a change to the owner/registrant details within the last 60 days
  3. the domain was transferred within the last 60 days.


This is ICANN/registry policy over which we do not have any influence.

Once the transfer is initiated, if you login to the domain's page in your iwantmyname dashboard, you can approve and complete the transfer right away by clicking the green approve button.

If you do not manually approve the transfer, it will complete automatically, but not for 5-7 days.

Information about adding an SSL certificate

As security and privacy online become a much bigger deal, a lot more people are looking into what they can do to keep their websites, logins, email, and data secure.

SSL certificates are a popular way to improve security. If you're not sure what an SSL certificate does, or if you might need one, there's some good information from Verisign here, or from our upstream partner Hexonet here.

Our list of recommended SSL certificate provider partners is here.

It's important to note, if you're interested in adding an SSL certificate for your website, that iwantmyname does not provide web hosting. SSL certificates need to be hosted (stored) somewhere, and that's not a service we offer. 

It's getting more and more common for web platforms and services, like those in our Marketplace, to include SSL certificate offerings. So before securing a third-party SSL certificate, we recommend checking with the service or platform you're using.

If you're not using a hosted platform for your website, or otherwise prefer to use a third-party SSL certificate, then you will need to set up a third-party hosting account, and host the certificate from there.

Our list of recommended web hosting provider partners is here. Of course, you're welcome to use any host you like.

Once the hosting account is set up, you will either need to point your domain to that account. You can either use DNS records, which can be added in your domain's dashboard, or change the domain's nameservers from ours to the ones provided by your web host, depending on what options the host offers.

Note that any DNS records already set up in your dashboard will need to be copied over to your hosting account in order to keep working once you update the nameservers.

For something like Let's Encrypt, you will likely just need a CAA record. We have more information on what that would look like here and what information we would need from you to add it.

As always, if you have any questions, just let us know.

I only want an email address, not a website. Help!

Whether you want a website, custom email address, or both with your domain, it all works via the same process, which begins with registering your domain name. There's only one kind of domain name you can register, which you would use for email, websites, or both.

When you register a domain name, what you register is called the root domain, e.g. iwmn.com. Some services require you to set up your domain with the "www" prefix: www.iwmn.com. That's fine, you don't have to register or separately set up anything to do that.

This isn't a separate domain name that you would register. (It's not actually possible to register a domain with the "www." at the front.) You would just include the "www" prefix when you set up the domain with your hosting platform or service. (Zenfolio is a common example of this setup requirement.)

The root domain is also what you use to create custom email addresses. When you set up your email hosting, you create usernames to complete the email address. E.g. if you wanted a general email address for your company, you might use "info" as the username, so the email address would be info@iwmn.com.

Or if you are setting up a personal account, you could use your name and create something like leia@iwmn.com or han@iwmn.com.

More information here about setting up custom email hosting and addresses.

When setting up email, you set up nameservers or DNS records (to connect the domain name to the hosting provider) in your iwantmyname dashboard, but you would not create the email addresses there. That happens in the email hosting account you set up.

To offer a broader range of options and services, we have a variety of email hosting provider partners. You can see the full list in our Marketplace.

Many people are just looking for a simple custom email option and one or two addresses. Zoho Mail can be a good choice for them, as we have a full setup guide, and it remains the only hosting provider with a free account option. (Though the free plan has more limited features, so definitely read up on what's included to make an informed decision.)

How can I set up email with my own domain?

First, you will need to set up an email hosting account. That's where you create any email addresses you want to use with your domain name. We don't provide email or web hosting ourselves.

We have a variety of email hosting partners in our Marketplace, depending on your needs:

https://iwantmyname.com/services/email-hosting/

Some popular choices are:

- FastMail (a team favorite)
- Zoho Mail (free up to 5 users for 1 domain, limited features)
- G Suite (same interface as Gmail)

Please see their websites for any further information such as pricing, mailbox size, or number of users. The following article might also be helpful in choosing the right service for your needs:

https://iwantmyname.com/blog/the-guide-to-getting-your-own-custom-email-address

FastMail setup guide: https://help.iwantmyname.com/customer/portal/articles/2622374

Zoho Mail setup guide: https://help.iwantmyname.com/customer/portal/articles/2608785

G Suite setup guide: https://help.iwantmyname.com/customer/portal/articles/1423880

If you have a different email hosting service you would like to use, we're happy to help you set up the records for that. If you have any additional questions, or need assistance getting things up and running, just let us know.

How to transfer your gTLD (.com, .net, .org, .pizza, .xyz, etc.) to iwantmyname

IMPORTANT: This guide is for transferring gTLDs only. gTLD stands for generic top-level domain, and refers to extensions like .COM, .NET, or any of the newer ones like .PHOTOS or .XYZ.

Based on ICANN policy, all gTLDs require the same transfer process, which is different from ccTLDs. If you're looking to transfer your gTLD, this is the right guide.

ccTLDs are country code top-level domains, and are the two-letter extensions like .UK, .NZ, or .TV. All ccTLD registries can set their own policies and procedures so if you have questions about transferring one of those, just let us know.

gTLD transfers always include a one-year renewal, which is added to the current term so you never lose any paid registration period from your previous registrar. This is only billed when the transfer completes successfully. You will be emailed a notification and receipt when that's completed.

Transfer pricing differs among gTLDs, and you can check our transfer pricing here.


1. Check if your domain is old enough or enough time has passed since it's been updated

There is a general 60-day transfer lock on gTLD domains in three circumstances:

a) recently registered domains
b) recently transferred domains
c) domains with recent changes to the owner/registrant details (where the owner did not or could not opt out of the 60-day lock).

Please check that your domain does not meet any of those conditions before initiating the transfer. This is ICANN policy and unfortunately we are not able to circumvent it.

2. Unlock your domain

gTLDs usually have a transfer lock enabled by default to protect them against unauthorized transfer. Before initiating the transfer, you need to unlock the domain, either in your current registrar’s control panel or by contacting their support team for assistance.

3. Get the domain's auth code

Also called transfer auth code, authorization code, EPP key, transfer key or transfer password. Some registrars provide the auth code in their domain management interface, and some provide a method to request the auth code, which is then sent to the admin or registrant contact email address.

Sometimes the auth code is displayed in the customer's dashboard after unlocking the domain for transfer. Be sure to contact your current registrar's support team if you need help locating the auth code.

4. Start the domain transfer

Ok, now you're ready to start the transfer at https://iwantmyname.com/domains/domain-transfer.

Just enter the domain name in the field provided on our transfer page and click the blue cart button beside the field where you entered your domain name.

iwantmyname transfer page - enter domain


5. Enter the auth code

On the next page, enter your domain's auth code in the field provided. Then click on the green Continue button. Follow the checkout process to start the transfer. (Note: for gTLD domains, a transfer confirmation email is no longer required. But for some ccTLD domains, it still is. Get in touch if you aren't sure.)

iwantmyname transfer process - enter auth code

6. Transfer will complete automatically within 5-7 days

After confirming the email, the transfer will complete automatically in 5-7 calendar days. Some registrars provide a way to manually approve and complete the outgoing transfer right away via email or via their domain management interface. You would need to ask your old registrar if they offer that function.

If your registrar doesn't support this function, the transfer will still automatically complete 5-7 days after the transfer is initiated.

7. Transfer includes a 1-year renewal

gTLD transfers always include a 1-year renewal, which is added to the current term so you never lose any previously paid service from your previous registrar. This is what the transfer fee covers (check our transfer fees here), and it is only billed when the transfer completes successfully. You will then be emailed a notification and receipt.

8. Complete any changes or DNS setup

Once the domain has transferred into our system, you can add DNS records for it in your domain dashboard, or update its nameservers. (Domains transfer with the nameservers that were in place at the previous registrar.)

Note that with external hosting nameservers in place, our DNS management is deactivated, so you would need to make DNS record changes in your hosting account rather than in our dashboard. If you have any questions or need help, just let us know.

I want a domain that someone else already registered

How can I tell if a domain is already registered?

Domains can be registered even if there's no website or other evidence of their existence. There are a few ways to determine this:

1. Enter the domain name into a browser and see if a website or parking page loads. (Note that not all registrars use parking pages. iwantmyname does not.)
2. Search for the domain on iwantmyname.com. Unavailable domains show a grey sad face icon. Available domains have a green smiley face.
3. Do a WHOIS search. Registered domains will return WHOIS info. (Note that some registries return very little information for WHOIS records, so read it carefully.)

If someone isn't using the domain I want, can I have it?

No. Well, not without the owner agreeing to sell and transfer it to you.

If a domain is registered to someone else, they have paid for it and own it. Having an active website is not required to own a domain. As long as the person pays to maintain ownership, no one else can have the domain, even if the owner doesn't appear to be using it, unless that person agrees to transfer or sell the domain, or lets it expire. (Or, in some cases, if their ownership or usage of the domain violates someone else's trademark.)

Asking a registrar to take a domain for you won't work, either. We have no more legal right to remove it from the owner than you do, and this applies globally, not just in a specific country. (Only one person can own a domain. It can't be registered to someone else at the same time just because they live in a different country from the owner.)

Think of it in reverse: if someone else decided they wanted your domain, would you be okay with us just taking it from you and giving it to them, regardless of what you were doing with it?

Someone has registered a domain I have trademarked. What can I do?

You will need to follow the instructions outlined in ICANN's Uniform Domain-Name Dispute-Resolution Policy (UDRP). Consulting a lawyer may also be useful in ensuring your case is as strong as possible.

Note, however, that even though you own the trademark, the domain might be registered (and the owner residing) in a different country or continent from you, which can make things more difficult, since trademarks aren't registered globally.

Also, a domain squatter will still likely fight to keep the domain, since it was purchased in the first place to make money. Getting the domain name may be expensive, but if you own the trademark (or are a celebrity), you have a good chance of getting the domain from the squatter. Really, it comes down to whether it's worth the trouble to you.

Can I buy the domain I want from the owner?

Possibly. You can contact the person or company that registered the domain and see if they're interested in selling it.

Be aware that the person who owns the domain is under no obligation to sell it, may want a lot more money for it than you're willing or able to pay, and may not be very interested in negotiating the price. Best to start off asking casually and generally if the owner would be interested in selling, don't share too much about who you are and why you want the domain, and be very polite.

As an interested buyer, really your only leverage is how much you're willing or able to spend, and your ability to walk away if you can't come to agreeable terms. It's always a good idea to have other options available to you. And fortunately, thanks to all the new gTLDs, there are many more options available.

How do I find out who owns the domain I want?

To find out who owns a domain, if there's an active website, you can see if there's a contact page or email address listed. Or you can try a WHOIS lookup. Typically the contact information of the person who owns the domain will appear on the search results page. If the owner is using a privacy service, however, their name and contact details will not be displayed.

Even if the owner is using a privacy service, there should still be an email address you can use to contact them, or at least a domain holding company. If a domain is held by a company wanting to make money on selling domains, they're probably going to make it easy to get a hold of them. Note that sometimes spam filters will catch emails sent to the WHOIS privacy email address for the owner.

How do I find out if the domain I want becomes available?

If you're not comfortable contacting the domain owner directly, or you tried and didn't get a response, you can attempt to procure the domain if it expires.

This is anything but a guaranteed strategy, however. Most registrars remind their customers early and often prior to domains expiring. Most registrars also auto-renew domains by default as long as the customer's payment details are accurate and up to date. (iwantmyname does both of these things for their customers.)

Even if a domain's ownership does expire, for many domains there is a grace period after expiration so they can still be renewed (albeit at an increased cost).

You can use a domain monitoring service, which alerts you to status changes and expirations for your own domains, or others that are of interest to you. Be aware that this offering can be an upsell attempt by some registrars. (iwantmyname does not offer this service.)

You can also use a backordering service. For maximum chance of getting the domain if it expires, we recommend using several. You will only be charged by the service that manages to procure the domain for you (if one is successful). Some backordering services charge in advance. Paying them is not recommended, since you would need to try and get a refund if they don't register the domain for you.

Some backordering services:
 


Can you make an offer for a domain name for me?

This service is called brokerage, and, iwantmyname does not offer any domain brokerage services. We recommend contacting Sedo or DomainAgents to assist.

What brokers will do is contact the domain owner (if they can), make an offer for the domain for you, handle negotiations, and finalize the agreement to securely purchase and transfer the domain. You will pay the broker a fee in addition to whatever price you pay for the domain name itself.

If you have additional questions, just let us know.

I registered my domain. Where is my website?

For your website to be displayed when you type the domain name into a browser, it has to have been set up and connected to a website hosting or a service platform.

When you register a domain with us, it's automatically added to your account and you own it, but it's not automatically connected to a website service, because we don't know which one you want to use. The same goes for email hosting.

To connect a domain name to a website host or platform, DNS records or hosting nameservers need to be added if you know what one you want to use. You're welcome to add those in your dashboard, use one of our one-click installs, or we're happy to help add them for you.

If you're not sure what one you want to use, let us know and we can make some recommendations on the type of site you want, what email features you need, etc.:

https://iwantmyname.com/support

From our Marketplace we have lots of one-click installs, which automatically add the records you need for lots of popular services:

https://iwantmyname.com/services

There's a wide variety of platforms to cover pretty much any interest, hobby, or profession, from blogging to e-commerce to artistic portfolios. Just click on the service that suits you best and follow the instructions.

Then the last part is for you to add the domain name to your website service or hosting account and finish the setup there to get the domain and website online. If you have any trouble or questions, just send us a message using our support form linked above. We're happy to help.

Why don't you offer a particular domain extension?

Some types of domain extensions have restrictions for who can register them, requiring a local presence (address), or citizenship, or proof of professional affiliation requirements.

Where possible we try to offer these extensions, but for some of them the restrictions are so extensive that few interested parties would be able to meet them.

And sometimes the paperwork required to provide the necessary documentation is just too cumbersome, manual, or slow to be worth it for our customers.

Beyond that, generally for the extensions we don't carry, demand is very low, so the level of bureaucracy required to register them just isn't worth it for how many of those domains would be registered as a result.

We are always working on adding new top-level domains to iwantmyname, and you should also check out domai.nr to search for domains that we currently don't support.

How often do I have to pay for my domain?

When you register a domain and are billed the registration fee, you then own the domain for one full year (billing cycle).

The two exceptions to this are the .AU and .AS ccTLDs, which are automatically registered for two years per requirements from those registries.

All domains are set to renew automatically, so you will be billed for the domain renewal once each year (or once every two years for .AU or .AS domains) unless you intentionally cancel the renewal. We will notify you well in advance of the domain renewal.

Different TLDs (domain extensions like .COM, .CA, .PHOTOS, etc.) are priced differently for registration, depending on pricing set by their respective registries. See more information on domain pricing here.

TLDs sometimes go on sale, so you might have registered the domain at a discounted price. Renewals are always billed at the regular price, however. So a domain may seem to have gone up in price when renewal is billed, but it's just that the sale does not apply to renewal. Our pricing page shows both sale and regular/renewal prices.

These articles may also be of interest:

If you've been wondering about increasing domain prices

Why domain prices can vary among registrars

The contact details on my payment receipts are outdated. How do I update them?

First you will need to login to your account:

http://iwantmyname.com/signin

Then update and save the new contact details for your account:

https://iwantmyname.com/dashboard/account/personal

While still logged in to your account (to authenticate you for security as the account holder), please contact us using our support form to request that we update the receipt:

https://iwantmyname.com/support

We can then regenerate payment receipts and send you the updated copies. You can also access the updated receipts any time in your Receipts folder:

https://iwantmyname.com/dashboard/account/receipts

How do I cancel my domain and get a refund?

Domain names are set to auto-renew by default when you register them to protect them from expiring accidentally.

If your domain renewal has been billed but the domain has not yet been renewed at the registry, you will not be able to cancel it yourself. We can do that for you. More information.

Or just login to your iwantmyname account and send us an authenticated request via our support form.

Once the domain is renewed at the registry, renewal can still be cancelled for the following year, but we can no longer process a refund.

If your domain renewal has not been billed yet, read on for information on how to cancel renewal, as well as for more information about how to tell what the billing/renewal status is in your dashboard.

When you are logged in to your account, go to your domains dashboard and click on the domain for which you would like to cancel renewal.

If the domain's information shows Next Billing with cancel to the right of it, and shows Renewal Date, the domain is set to auto-renew. Click the cancel button to cancel renewal.


cancel renewal


If the domain's information shows Expiration Date with renew to the right of it, and does not show the Renewal Date line, the domain is already set to expire.


domain set to expire

If the domain's information shows Renewal Date but does not show the cancel link to the right of Next Billing, but it does show a green paid button, the domain's renewal billing has been processed, but the domain's renewal date has not yet arrived.

renewal billed, domain not yet renewed

In these cases we need to cancel the renewal for you via the instructions above.
 

How to transfer a domain from GoDaddy

To get started transferring a domain name from GoDaddy to iwantmyname, we have a guide to transfers of gTLD domains (like .COM) that outlines what you need to do before starting a transfer of one of those domains.

1. If you don't have one yet, you will need to set up an iwantmyname account.

2. Next, in your GoDaddy account, you'll need to remove the transfer lock from the domain.

3. Also in your GoDaddy account, you'll need to copy the transfer auth code, also called an authorization code, EPP code, or transfer code. GoDaddy has more instructions for that. (If you initiate the transfer and get an invalid auth code error message, then you will need to get in touch with GoDaddy support to request that they generate a new one for you.)

4. Then you will go to this page on our website, enter your domain name, and following the instructions to initiate the transfer: https://iwantmyname.com/domains/domain-transfer

5. Enter the domain name in the transfer field, then click the Go button.

iwmn transfer page
6. On the next page, if the transfer is viable and all those things we talked about have been done, you'll see the domain name and transfer price. If there's an issue with the transfer, you will see an error message about the problem.

7. If the transfer is viable, you will also enter the transfer auth code and confirm the transfer fee.

The transfer fee covers a year's renewal for your domain name. If it's free, it means that type of domain doesn't include renewal with transfer and it will be normally renewed on its existing renewal date.

8. Click on the Continue button.

transfer auth code

9. Next you'll arrive at the checkout process and confirm the transfer billing (whether there's a fee or it's free). Note that you are not billed for the transfer until it completes successfully and is in your iwantmyname account.

10. Click on the Continue to checkout button, or, if you are transferring more domains, click on the link below the button to continue.

iwmn transfer billing

11. Once that's done, the transfer will get started. It will automatically complete in 5-7 days, but you can manually approve and complete the transfer right away in your GoDaddy control panel using the linked instructions.

12. Once that's completed you're all set and the domain will be transferred and in your iwantmyname account in a few moments.

13. Once the domain is in your iwantmyname account you will be able to update nameservers, set up DNS records, etc.

14. If you see an error about missing details or are otherwise unable to make updates once the transfer to us has completed, please let us know. Since GDPR regulations were introduced, some transfers don't complete correctly and domains arrive missing some or all of their registrant contact details. We can fix that for you.

15. Note that domains transfer with their previous nameservers in place, so if you are no longer using GoDaddy's hosting, you will need to update those nameservers or your website or email setup will stop working. We're happy to help if needed.

Why are your prices more expensive? Can you match a price I found elsewhere?

For a detailed explanation pricing, we have this guide: Why domain prices can vary among registrars.

This article may also be of interest: If you've been wondering about increasing domain prices.

Below is a summary of much of the first article's content, but in short, no, we do not engage in price matching.

Loss leader pricing

When domain prices are set very low – lower than many other registrars and a lower price than the registrar actually pays the registry – the registrar is actually losing money on every domain. This encourages registration of lots of that type of domain.

But often the renewal price for those domains is much higher than the registration price. (This is perfectly legal.) We recommend always checking the renewal price for domains with very cheap registration prices.

Volume pricing

Some very large registrars can negotiate volume discounts with registries because they manage millions of domains and generate big profits all around. They can also have marketing agreements with registries to get cash back for promoting registrations of specific types of domains.

In these cases, registration and renewal prices may be low, but a major focus on profits can mean cutting corners on quality, like in the usability of the website, or in support training. (Also, high volumes of registrations means high volumes of support requests...)

Other sources of revenue (like customer data)

Companies need to make money to survive, and they can make money from you in more than one way. If you're not paying much directly, some companies can make money by using your data or selling your customer information.

Sometimes this is marketed to you as communications or offers from "trusted partners" or in other ways. It can be built right into your customer agreement with the company, even if you weren't aware of it.

Do your research

If domains seem "too good to be true" cheap, they very well might be. If domains are a bit more expensive sometimes, see what that means in terms of the renewal pricing, the company you're doing business with, their policies, and other things that may be important to you.

Never be afraid to ask questions of the companies you're considering giving your money to, and be skeptical if they seem reticent to answer (or really slow to respond).

We can't and won't do price matching. We do our best to keep prices as competitive as possible, but in some cases we'll never be able to match super-low prices from big registrars for the reasons listed above. We'll also never sell your data or pull other tricks to make up revenue from low registration/renewal pricing.

If you have any questions about pricing or related issues, just let us know.

How long does a transfer to iwantmyname take?

How long a domain transfer takes from another registrar into your iwantmyname account depends on several factors:

- the domain extension (or TLD), e.g. the .com in mydomain.com or the .de in mydomain.de
- the domain provider (registrar) you are transferring it from.

For generic domain extensions (gTLDs)

These are the generic domain extensions like .com, .net, .org, .pizza, etc. -- anything that's not a country code, which are mostly two letters. These transfers can take up to 7 days, but most commonly complete in 5 days.

For these domains to transfer to us we need to wait for the underlying registry (different from the registrar) to assign the domain to us so we can manage it for you. This happens automatically within 5-7 days after the transfer has been approved by the customer.

To approve a transfer, you will receive a transfer verification email and need to follow the instructions in it to accept the transfer. If you don't do this (or don't receive the email), the transfer can't be started and will eventually expire.

Can I speed up my transfer?

Unfortunately, we can't do anything to speed up the process, because during the transfer itself we don't have access to the domain yet.

However, some registrars provide the option to approve an outgoing transfer from their system more quickly. You can check with your old domain registrar (that you are transferring from) if they offer this. If so, tell them that you want to approve the transfer for the domain and it can be completed within a few minutes.

(For example, GoDaddy enables you to approve the transfer right away yourself using these instructions.)

If the old registrar doesn't provide this option, we will need to wait for the registry to assign the domain to us automatically.

For country code domain extensions (ccTLDs)

For ccTLDs (like .CA, .JP, even .TV, CO, etc.) transfer time can vary between minutes and days depending on the regulations of the underlying registry and degree of automation in their systems.

Some domain extensions transfer right away. Some require an additional transfer confirmation email to be accepted before the transfer continues. Some require us to send information to the registry. And others work like the gTLDs described above.

gTLDs are almost all governed by the same transfer rules, but ccTLD registries can set their own processes and policies, hence why there are so many variations in their transfer procedures and times.

We do mention the approximate transfer time on the transfer page for each domain extension (just click on an extension in our transfer price list) when you start a transfer for a particular domain name.

Website or email downtime during a transfer

If you are concerned about your website or email not being accessible during your domain transfer, we have information about that and how to prevent downtime in these articles:

Will there be any downtime during a transfer?

How to transfer your domain without downtime

As always, if you have any questions, just let us know.

Why are some domain extensions more expensive than others?

There are three factors that determine our domain name pricing, apart from the fixed costs of running the business.

Registry price – this is the price a domain registrar (like us) is charged by the registries. It's actually the registries that ultimately hold domain extensions and the names associated with them, e.g. VeriSign (.COM/.NET), PIR (.ORG), Nominet (.UK) or Denic (.DE).

These registries charge a fee per domain to registrars, and that fee can vary considerably from one top-level domain extension to another. Ultimately, it is up to the registries how much they charge. This varies according to many factors, including their operational costs, whether they are community-driven organizations, or regulated by the government, for example.

Restrictions and exclusivity – Some organizations or registries that apply for domain extensions and that are successful in getting them delegated and launched intend for the domain extension (TLD) to be exclusive. They don't want just anyone to be able to use it. The TLD could be intended for a specific group, like a company, e.g. .BMW. Or a profession, like .ACCOUNTANT or .LAWYER. Or the TLD could be used to describe a specific product or service, like .APP.

To register domains with these TLDs, to promote exclusivity, often you have to meet certain criteria and be willing to pay a higher price.

Currency – we usually buy domains in the local currency of a country. Most European country code top-level domains (ccTLDs) are in Euros, while others are not part of the Eurozone, e.g. Denmark uses Danish Krone, the Czech Registry uses Czech Koruna, so they can all be subject to currency fluctuations.

Support cost – some top-level domains have special registration procedures, for others you need to fulfill certain requirements for nameserver changes or WHOIS contact updates.

Some registries are quite small and not very automated, so managing their domains requires more work (and is why working with those domains can take more time). The world of country code domains is full of exceptional cases for which additional support costs must be factored into the yearly registration fee as well.

As you can see, there are a number of variables that influence the price for domains, and for some domains, several of these factors may be relevant. We believe transparency is important, so we hope this article has given you some insight into domain name pricing.

In some cases you may have registered a domain while it was on sale. However, domain renewals are always billed at regular price. This is why renewal can be more expensive than the registration price was.

If you have any additional questions, just let us know.

These articles may also be of interest with further details:

Why domain prices can vary among registrars

If you've been wondering about increasing domain prices

I just bought a domain. How long do I own it for?

Once you have registered a domain, you own it and it is yours for one full year (aka one billing cycle). The exception to this is the .AS ccTLD, which is automatically registered for two years.

All domains are renewed automatically annually as long as you have valid credit card details in your iwantmyname account and have not intentionally cancelled the renewal.

Do you support ALIAS or ANAME DNS records?

We actively do not offer ALIAS or ANAME record types for CNAME functionality on the zone apex (also called naked domain or root domain) due to their experimental nature and lack of industry standards. 

More information on this topic can be found on the iwantmyname blog:
 
However, we can manually add an ALIAS record on the root domain for you. Please be aware that this may lead to your domain returning old results and thus unexpected behavior.

If you would like us to add an ALIAS record for you, please let us know the target value to be used.

Otherwise, you can also update the nameservers of your domains to one of the following DNS hosting providers who support ALIAS and ANAME on the root domain:

How can I change owner details for .UK domain names?

Because of the Nominet registry policies (the registry that handles all types of .UK domains), owner changes, which include first name, last name, or company name, have to be done in your account at the Nominet website.

Please log in to Nominet Online Services and choose their registrant transfer option to complete the owner change.

If you don't think you have a Nominet account or have never logged in to that website, you will start on this page first to get the login information you will need.

How do I transfer a domain to iwantmyname?

The process to transfer domains is a bit different depending on whether you have a gTLD (common types like .COM, .NET, .ORG, or new types like .PIZZA or .PHOTOS) or a ccTLD (two-letter country code extensions like .CA, .NZ, or .DE).

The process to transfer a gTLD domain is pretty standardized, and we have a guide to help here. If you are transferring from GoDaddy, we have a specific guide here.

If you have a different type of domain name or you are not sure what is required, just let us know and we are happy to help.

Once the pre-transfer steps are completed, you can initiate your transfer on our transfers page. Our transfer pricing list is there, too.

Transfer fees cover a year's renewal for the domain. The renewal is added and the transfer fee is billed only when the transfer completes successfully. (You will be emailed a notification and receipt then as well.) Domains that have free transfers are not renewed when transferred.

We also recommend checking with your old registrar if they offer a function to manually approve and complete the transfer right away. (Some do, some don't.) Otherwise transfers complete automatically in 5-7 days once confirmed, and that can lead to downtime for websites or email. If that's a concern, let us know and we can help prevent downtime.

Once a transfer is completed, you may need to update your domain's nameservers in your dashboard. Domains transfer over with their previous nameservers, so if you are not using that hosting service anymore, the domain will stop working.

If you will be connecting your domain to a service or platform with DNS records, you would just update to our nameservers. If you are changing to a new hosting provider, you would add their nameservers. We're happy to advise if you're not sure which you need.

Can I move my domain to iwantmyname?

Of course! Your domains belong to you, and you can use any registrar or service, or move them anywhere you choose.

Transferring domains to iwantmyname is easy, and we're happy to help. We have a guide here with information on the entire process for most gTLDs (domains with extensions like .COM, .NET, .ORG, or new ones like .PIZZA or .PHOTOS).

If you have a different type of domain or aren't sure what's required, just let us know. Note that per ICANN or registry policy many types of domains cannot be transferred for a period of time after registration or renewal as a security function.

Once the steps to prepare the domain for transfer are completed, you can initiate the transfer on our transfers page. We also show all our transfer pricing on that page.

Transfer fees cover a year's renewal, which is added to the domain when it transfers. Transfers are only billed when a domain transfer successfully completes. Domain types that are free to transfer do not include renewal.

We also recommend checking with your old registrar if they offer a function to manually approve and complete the transfer right away. (Some do, some don't.) Otherwise transfers complete automatically in 5-7 days once confirmed, and that can lead to downtime for websites or email. If that's a concern, let us know and we can help prevent downtime.

How do I move domains between iwantmyname accounts?

Domains can be moved between iwantmyname accounts by the two account holders, or by us.
 
The account holder for the account the domain is being moved from needs to unlock the domain and copy the transfer auth code in their domain dashboard, similar to an external transfer.

The account holder for the account the domain is being moved to needs to have their account fully set up, including contact details and billing details.

Once all that is ready, the new account holder logs in to their account and starts a transfer from our transfer page. Enter the domain name, then click the blue button at the right of that field that shows the person with a cart.

type or paste domain name into the blue transfer initiation field

Next, type or paste in the domain's transfer auth code in the Authorization code field, then click the Continue button. You can ignore the WHOIS privacy notice if that is showing, and you don't have to check off the box saying you have disabled WHOIS privacy.

type or paste authorization code into the field and click Continue

When the page refreshes, it will show the domain now in the dashboard of the new account. If you run into any issues, please let us know.

Internal moves are processed in real-time, so there is no delay between the domain being in the old account and it arriving in the new one. Internally moved domains also keep their existing nameservers and DNS records setup.

If a domain has an open billing job, e.g. for a renewal, we will need to cancel it for you before moving the domain if you want the billing charged to the new owner/account. Please contact our support to request that.

Internal moves are free, since the domain is not renewed. Transfer restrictions also do not apply to internal moves, like 60-day transfer locks on newly registered domains, after an owner update, or recent external transfer.

If you would like for us to move the domain for you, we just need both account holders to login to their accounts, then send us a quick request using our support form to authenticate for security. Once we receive both requests, we can move the domain over.